Payroll Report
The Payroll Report provides agent hours tracking and payroll breakdowns across connected Vicidial campaigns. Use this report to monitor billable work duration, pause/wrap-up/meeting allowances, and total paid hours for agent compensation and auditing.
Filtering Options
Use the filter controls to narrow down the report. Click Apply Filters to refresh the table, or Clear Filters to reset.
| Filter | Description |
|---|
| Date Range | Filter payroll metrics within a specific start and end timestamp window (EDT). |
| Campaign | Filter by a specific Vicidial campaign (e.g., Sales Team A). |
Agent & ID
| Field | Description |
|---|
| Agent | Full name of the agent. |
| Agent ID | Unique system user ID assigned to the agent. |
Logged Hours & Time Disposition
| Field | Description |
|---|
| Login Hours | Total duration the agent was logged into the system. |
| Pause Hours | Total time spent in a paused state. |
| Dispo Hours | Cumulative time spent selecting call dispositions. |
Payroll Allowances & Calculations
| Field | Description |
|---|
| Base Paid Hours | Core calculated billable working hours. |
| Wrap-Up Allowance | Additional paid duration granted for post-call wrap-up activities. |
| Break Allowance | Scheduled or approved paid break duration. |
| Meeting Allowance | Paid time credited for team meetings or training sessions. |
| Total Paid Hours | Base Paid Hours plus all allowances. |
Transfer Statistics
| Field | Description |
|---|
| XFER | Total call transfers completed by the agent. |
| NOAGENT | Call drop occurrences where no agent was available. |
Available Actions
- Download CSV: Exports the payroll dataset for offline accounting and compensation processing.