Vicidial Reports on Smart Carrier | Docs

Team Agent Performance

Mon, 01 Jan 0001 00:00:00 +0000

Team Agent Performance

The Team Agent Performance report provides per-agent productivity and conversion metrics grouped by team from your connected Vicidial instance. Use this report to evaluate agent call volumes, work time allocations (talk, wait, pause, dead time), sales conversion rates, and transfer statistics.

Filtering Options

Use the filter controls to narrow down the report. Click Apply Filters to refresh the table, or Clear Filters to reset.

Call Center Summary

Mon, 01 Jan 0001 00:00:00 +0000

Call Center Summary

The Call Center Summary report provides aggregated, team-level performance totals across your connected Vicidial call center infrastructure. Use this report to evaluate macro team metrics, call volume distribution, contact efficiency, labor time allocation, and sales conversion rates.

Filtering Options

Use the filter controls to narrow down the report. Click Apply Filters to refresh the summary table, or Clear Filters to reset.

Payroll Report

Mon, 01 Jan 0001 00:00:00 +0000

Payroll Report

The Payroll Report provides agent hours tracking and payroll breakdowns across connected Vicidial campaigns. Use this report to monitor billable work duration, pause/wrap-up/meeting allowances, and total paid hours for agent compensation and auditing.

Filtering Options

Use the filter controls to narrow down the report. Click Apply Filters to refresh the table, or Clear Filters to reset.

Filter	Description
Date Range	Filter payroll metrics within a specific start and end timestamp window (EDT).
Campaign	Filter by a specific Vicidial campaign (e.g., `Sales Team A`).

Agent & ID

Field	Description
Agent	Full name of the agent.
Agent ID	Unique system user ID assigned to the agent.

Logged Hours & Time Disposition

Field	Description
Login Hours	Total duration the agent was logged into the system.
Pause Hours	Total time spent in a paused state.
Dispo Hours	Cumulative time spent selecting call dispositions.

Payroll Allowances & Calculations

Field	Description
Base Paid Hours	Core calculated billable working hours.
Wrap-Up Allowance	Additional paid duration granted for post-call wrap-up activities.
Break Allowance	Scheduled or approved paid break duration.
Meeting Allowance	Paid time credited for team meetings or training sessions.
Total Paid Hours	Base Paid Hours plus all allowances.

Transfer Statistics

Field	Description
XFER	Total call transfers completed by the agent.
NOAGENT	Call drop occurrences where no agent was available.

Available Actions

Download CSV: Exports the payroll dataset for offline accounting and compensation processing.