Outbound Messages
The Outbound Messages page provides a complete log of all outgoing SMS messages dispatched by your organization. Use this page to monitor outgoing message delivery status, inspect message segment metrics and carrier costs, filter logs by campaign type or delivery outcome, and export outbound message records.
Filtering Options
Use the filter controls to narrow down the message log. Click Apply Filters to refresh the dataset, or Clear Filters to reset.
| Filter | Description |
|---|---|
| Sent | Filter by messages sent within a specific timestamp window (EDT). |
| From | Search by the originating sender phone number or shortcode. Supports operator filtering (e.g., contains). |
| To | Search by the destination recipient phone number. Supports operator filtering (e.g., contains). |
| Message | Search for specific keywords or content within the outgoing message body. |
| Type | Filter by message dispatch classification (All, api, custom_keyword, help, sms, subscribed, unsubscribed). |
| Delivery Status | Filter by carrier delivery state (All, Delivered, Failed, Unknown). |
| State | Filter by recipient US state or region (e.g., GA, IN, MD, MI, NY, PA, TX, WA, All). |
Report Data Fields
| Field | Description |
|---|---|
| Sent | Date and timestamp when the message was dispatched (EDT). |
| From | Originating sender phone number or shortcode. |
| To | Destination recipient phone number. |
| Message | Text body of the dispatched SMS message. |
| Type | Outbound message interaction type (e.g., sms, api, custom_keyword). |
| Delivery Status | Delivery state reported by carriers (Delivered, Failed, Unknown). |
| Segments | Total billable message segments calculated for the outbound message. |
| Cost | Incurred carrier cost estimate for the message. |
| State | Recipient US state or region. |
| Delivery Update | Timestamp or status message from carrier delivery receipts. |
Available Actions
- Download CSV: Exports the current filtered outbound message records for reporting and auditing.