SMS on Smart Carrier | Docs

Dashboard

Mon, 01 Jan 0001 00:00:00 +0000

Dashboard

The SMS Dashboard provides real-time oversight and daily aggregated metrics for messaging activity across your organization. Use this dashboard to monitor daily message throughput (outbound/inbound), estimate accrued carrier messaging fees, track keyword interaction performance, subscriber growth, and regional volume trends.

Direct access buttons to core messaging features:

Direct Messages: Opens the single/conversational SMS interface.
Campaigns: Opens bulk campaign creation and scheduling.
Automated Messages: Accesses automated drip/trigger sequence configuration.

Live Messages Volume

Tracks the real-time count of message units processed throughout the current day.

Direct Messages

Mon, 01 Jan 0001 00:00:00 +0000

Direct Messages

The Direct Messages page provides an interactive, two-way conversational chat interface for real-time messaging with individual contacts. Use this interface to view active conversation threads, send direct SMS messages, monitor message length and segment calculations, and track estimated carrier costs prior to dispatch.

Conversation Panel

Select any ongoing chat thread from the left list to view historical message exchanges, timestamps, and incoming contact replies.

Automated Messages

Mon, 01 Jan 0001 00:00:00 +0000

Automated Messages

BETA FEATURE: The Automated Messages page lets administrators configure disposition-triggered SMS templates and automated response rules. Use this page to build automated messaging workflows based on call dispositions, set rate limits, manage template parameters, and retrieve API webhook endpoints for automated dispatch.

Action Controls

Create New: Build a new disposition-triggered automated SMS template.

Table Data Fields

Field	Description
Disposition	The call or event disposition code that triggers the automated message (e.g., SALE).
Message Details	Template Body: Text content of the automated message, including dynamic placeholders (e.g., `Hi {firstName}, thanks for your time today!`). Metrics Bar: Character count, segment count, and estimated per-message carrier cost (e.g., `31 chars · 1 segment · ~$0.0070`). Parameters: Dynamic merge tags defined in the template body (e.g., `firstName`). Copy URL: Copies the API trigger URL for external integration. Message Limit: Maximum number of automated messages permitted per contact/event (e.g., `5`). Client Reference: Internal tracking tags or reference labels assigned to the rule.
Enabled	Whether the rule is `Enabled` or `Disabled`.
Updated	Timestamp of the last modification.
Actions	Edit (pencil icon): Opens the template editor to modify the message body, limits, or parameters. Delete: Permanently removes the disposition automation rule.

Campaigns

Mon, 01 Jan 0001 00:00:00 +0000

Campaigns

The Campaigns page lets administrators configure and manage shortcode and long-code messaging campaigns. Use this page to define mandatory compliance auto-responses (Opt-In, Opt-Out, and Help messages), manage custom response keywords, and configure webhook integration URLs for inbound event processing.

Campaign Table Data Fields

Field	Description
Phone Number	The assigned long-code phone number or shortcode handling campaign messages (e.g., `21021`, `12064143539`).
Campaign Name	Descriptive title assigned to the campaign (e.g., Customer Alerts).
Opt In Message	Standard compliance notification dispatched to users upon subscribing or opting into the campaign.
Opt Out Message	Automated confirmation message dispatched when a contact requests unsubscription (e.g., via `STOP`).
Help Message	Support response dispatched when a user requests assistance (e.g., via `HELP`).
Custom Keywords	Custom keywords configured for automated responses (e.g., INFO, AGENT), with a Manage button to edit rules.
Webhook URL	Target HTTPS endpoint configured to receive incoming campaign events and responses via API.
Actions	Edit: Opens the campaign editor to update message text, phone number assignments, or webhooks. Delete: Removes the campaign configuration.

Inbound Messages

Mon, 01 Jan 0001 00:00:00 +0000

Inbound Messages

The Inbound Messages page provides a complete audit log of all incoming SMS messages received by your organization. Use this page to monitor inbound customer messages, filter messages by type or region, track message segments and associated costs, and export message logs for record-keeping.

Filtering Options

Use the filter controls to narrow down the message log. Click Apply Filters to refresh the dataset, or Clear Filters to reset.

Outbound Messages

Mon, 01 Jan 0001 00:00:00 +0000

Outbound Messages

The Outbound Messages page provides a complete log of all outgoing SMS messages dispatched by your organization. Use this page to monitor outgoing message delivery status, inspect message segment metrics and carrier costs, filter logs by campaign type or delivery outcome, and export outbound message records.

Filtering Options

Use the filter controls to narrow down the message log. Click Apply Filters to refresh the dataset, or Clear Filters to reset.

SMS on Smart Carrier | Docs

Dashboard

Dashboard

Navigation & Quick Links

Live Messages Volume

Direct Messages

Direct Messages

Conversation Panel

Automated Messages

Automated Messages

Action Controls

Table Data Fields

Campaigns

Campaigns

Campaign Table Data Fields

Inbound Messages

Inbound Messages

Filtering Options

Outbound Messages

Outbound Messages

Filtering Options