Inbound Messages
The Inbound Messages page provides a complete audit log of all incoming SMS messages received by your organization. Use this page to monitor inbound customer messages, filter messages by type or region, track message segments and associated costs, and export message logs for record-keeping.
Filtering Options
Use the filter controls to narrow down the message log. Click Apply Filters to refresh the dataset, or Clear Filters to reset.
| Filter | Description |
|---|---|
| Received | Filter by messages received within a specific timestamp window (EDT). |
| From | Search by the originating sender phone number. Supports operator filtering (e.g., contains). |
| To | Search by the target destination phone number/DID. Supports operator filtering (e.g., contains). |
| Message | Search for specific keywords or text within the message body. |
| Type | Filter by inbound interaction classification (All, conversation, custom_keyword, help, subscribe, unsubscribe). |
| State | Filter by originating US state or region (e.g., AZ, CA, GA, IN, MD, MI, MN, NY, OH, OR, PA, TX, UT, All). |
Report Data Fields
| Field | Description |
|---|---|
| Received | Date and timestamp when the message was received (EDT). |
| From | Originating phone number of the sender. |
| To | Target destination phone number receiving the message. |
| Message | Full text body of the incoming SMS message. |
| Type | Categorized message type (e.g., conversation, subscribe, unsubscribe). |
| Segments | Total billable message segments calculated for the received message. |
| Cost | Incurred or estimated carrier processing cost for the message. |
| State | Originating US state/region associated with the sender number. |
| Seen | Read status indicator confirming whether the message was viewed by an operator. |
Available Actions
- Download CSV: Exports the current filtered inbound message log for offline analysis and record archiving.