Notifications
Notifications manages who receives this account’s alerts and the history of what’s fired. This feature is in beta.
Alert History
Alerts this account has fired, who each one reached, and what was withheld.
Filters
- Fired At: Date range picker (e.g.,
September 16, 2026 12:00 AM EDTtoNow). - Alert: Filter by alert type (
All,Low Balance / Credit Threshold,Test Event,CPS Spike). - Scope: Filter by scope (
All,Org-wide,Prefix,Campaign). - Scope Value: Text search for the scoped entity (e.g.,
12345 - Example Name). - Direction: Filter by direction (
All,Triggered,Cleared). - Status: Filter by delivery status (
All,Sent,Partially sent,Failed,Suppressed). - Apply Filters / Clear Filters: Run or reset the filter query.
- Download CSV: Exports the filtered alert history.
Alert History Data Fields
| Field | Description |
|---|---|
| Fired At | When the alert fired. Sortable. |
| Alert | The alert type that fired. Sortable. |
| Scope | What the alert was scoped to (Org-wide, Prefix, or Campaign). |
| Scope Value | The specific scoped entity. |
| Direction | Whether the alert was Triggered or Cleared. |
| Op | The comparison operator used to evaluate the alert’s threshold. |
| Threshold | The configured value that triggers the alert. Sortable. |
| Observed | The actual value observed when the alert fired. Sortable. |
| Recipients | Number of contacts the alert was sent to. Sortable. |
| Channels | Delivery channels used (e.g., email, SMS). |
| Status | Delivery outcome (Sent, Partially sent, Failed, or Suppressed). |
| Reason | Why the alert was suppressed or failed, if applicable. |
| Attempts | Number of delivery attempts made. |
| Error | Error detail for a failed delivery attempt. |
| Actions | Row-level actions for the alert entry. |
Contacts
People who can receive this account’s alerts. Assign them to individual alerts from the notifications page.
- + Add contact: Opens a modal to add a new notification contact.
- Search: Text field to filter contacts by name or email.
- Rows per page:
15,25,50, or100.
Contact Data Fields
| Field | Description |
|---|---|
| Name | The contact’s full name. Sortable. Shows a Team badge for internal team members. |
The contact’s email address, with a status badge (e.g., Active). Sortable. | |
| Mobile | The contact’s phone number with country code, a status badge (Active or Pending), and an inline Resend button while pending. Sortable. |
| Alerts | Number of alerts assigned to the contact, linked to those alerts (e.g., 2 alerts), or Not assigned. Sortable. |
| Added | Date the contact was added (YYYY-MM-DD). Sortable. |
| Actions | Contextual actions based on contact status (e.g., Set mobile for [Name], Edit [Name]). |