Reports on Smart Carrier | Docs

Call Cadence

Mon, 01 Jan 0001 00:00:00 +0000

Call Cadence

The Call Cadence Report provides real-time logging and historical audit visibility into call cadence execution and lead hopper management across your organization. Use this report to track lead progression, monitor dialing statuses, inspect server responses, and export execution logs for campaign analysis.

Filtering Options

Use the top filter panel to narrow down report results. Click Apply Filters to update the display or Clear Filters to reset.

CPS & Channel History

Mon, 01 Jan 0001 00:00:00 +0000

CPS & Channel History

The CPS & Channel History report provides real-time time-series analytics and historical reporting for Calls Per Second (CPS) and active concurrent channels across your organization’s routing infrastructure. Use this report to evaluate peak call volume metrics, monitor network concurrency, and export channel utilization data.

Filtering Options

Use the filter controls to narrow down the time-series analytics. Click Apply Filters to update the chart and data table, or Clear Filters to reset.

Daily Usage

Mon, 01 Jan 0001 00:00:00 +0000

Daily Usage

The Daily Usage report provides aggregated daily volume, performance metrics, and add-on lookup service counts across your organization’s voice and intelligence features. Use this report to monitor inbound/outbound call performance (ASR, ACD, total minutes), track lookup query volumes, and export daily usage summaries for billing reconciliation.

Filtering Options

Use the filter controls to narrow down the report. Click Apply Filters to refresh the dataset, or Clear Filters to reset.

Density Reports

Mon, 01 Jan 0001 00:00:00 +0000

Density Reports

The Density Reports module provides geographical and route-based call distribution analytics for outbound traffic. Use this report to analyze call volume concentration, answer rates (ASR), and average duration (ACD) across prefixes, US states/regions, and area codes.

Filtering Options

Use the filter controls to narrow down the report. Click Apply Filters to update the tables and distribution charts, or Clear Filters to reset.

Destination Call Volume

Mon, 01 Jan 0001 00:00:00 +0000

Destination Call Volume

The Destination Call Volume report lets organizations analyze call traffic grouped by destination phone number. Use this report to evaluate call frequency, monitor outbound caller ID usage, inspect returned SIP response codes, and export destination performance records for call-pattern auditing.

Filtering Options

Use the filter controls to narrow down the report. Click Apply Filters to update the display or Clear Filters to reset.

DID Call Volume

Mon, 01 Jan 0001 00:00:00 +0000

DID Call Volume

The DID Call Volume report provides detailed call volume and performance analytics broken down by originating caller ID (DID). Use this report to evaluate individual DID performance, analyze answer rates (ASR) and duration (ACD) across wireless vs. non-wireless carriers, and export caller ID metrics for reputational monitoring.

Filtering Options

Use the filter controls to narrow down the report. Click Apply Filters to refresh the dataset, or Clear Filters to reset.

IP Analysis

Mon, 01 Jan 0001 00:00:00 +0000

IP Analysis

The IP Analysis report provides call performance and traffic distribution analytics broken down by signaling IP address, for both inbound and outbound traffic. Use this report to monitor network traffic per endpoint, analyze SIP response code distributions, evaluate call quality metrics (ASR/ACD), and audit IP-based call routing.

Filtering Options

Use the filter controls to narrow down the report. Click Apply Filters to refresh the dataset, or Clear Filters to reset.

National DNC Matches

Mon, 01 Jan 0001 00:00:00 +0000

National DNC Matches

The National DNC Matches report provides daily audit tracking and compliance metrics for National Do Not Call (DNC) registry matches across outbound call traffic. Use this report to evaluate daily DNC match counts, track organizational compliance match rates, and export match reports for regulatory auditing.

Filtering Options

Use the filter controls to narrow down the report. Click Apply Filters to refresh the dataset, or Clear Filters to reset.

SIP Code Details

Mon, 01 Jan 0001 00:00:00 +0000

SIP Code Details

The SIP Code Details report provides granular breakdowns of Session Initiation Protocol (SIP) response codes and failure/status reason strings across call traffic. Use this report to analyze network delivery outcomes, troubleshoot call connection failures (e.g., 486 Busy, 503 Service Unavailable), and evaluate response distributions by carrier and trunk prefix.

Filtering Options

Use the filter controls to narrow down the report. Click Apply Filters to refresh the table, or Clear Filters to reset.

Scheduled Reports

Mon, 01 Jan 0001 00:00:00 +0000

Scheduled Reports

The Scheduled Reports tool lets you automate the generation and delivery of recurring platform reports. Use this page to set up automated report schedules, run scheduled jobs on demand, download instant CSV exports, and email report outputs directly to recipient lists.

Managing Schedules

Create Schedule: Set up a new recurring report task, configuring the report type, frequency, time zone, and delivery email recipients.

Active Schedules Summary

Each configured report schedule displays the following details and action controls.