DID Call Volume
The DID Call Volume report provides detailed call volume and performance analytics broken down by originating caller ID (DID). Use this report to evaluate individual DID performance, analyze answer rates (ASR) and duration (ACD) across wireless vs. non-wireless carriers, and export caller ID metrics for reputational monitoring.
Filtering Options
Use the filter controls to narrow down the report. Click Apply Filters to refresh the dataset, or Clear Filters to reset.
| Filter | Description |
|---|---|
| Date | Filter by a custom start and end date (mm/dd/yyyy). |
| Caller ID Used | Search by the outbound DID/phone number. Supports operator filtering (e.g., contains). |
| Prefix | Filter by a specific outbound routing prefix (e.g., 12345 - ABC Company Outbound, All). |
| Carrier | Filter by the destination carrier classification (ATT Wireless, T-Mobile, Verizon Wireless, Non-wireless, or All). |
| Geographic Region | Filter by destination state, territory, or Canadian province (e.g., CA, FL, NY, TX, ON, All). |
Report Data Fields
| Field | Description |
|---|---|
| Caller ID Used | The outbound phone number (DID) presented during the calls. |
| Carrier | Destination carrier or network type receiving the calls (e.g., ATT Wireless, Verizon Wireless, Non-wireless). |
| Call Count | Total volume of outbound calls placed using the DID. |
| ASR | Answer Seizure Ratio: answered calls divided by total calls, as a percentage. |
| ACD (Seconds) | Average Call Duration, in seconds, for connected calls. |
| Prefix | Assigned outbound trunk prefix handling the traffic. |
| Geographic Region | Destination US state, territory, or province associated with the traffic. |
Available Actions
- Download CSV: Exports the current filtered DID call volume data for offline reporting and DID health auditing.