Outbound Calling on Smart Carrier | Docs

Advanced Answer Machine Detection (AMD)

Mon, 01 Jan 0001 00:00:00 +0000

Advanced Answer Machine Detection (AMD)

This section covers connecting your server to Advanced Answer Machine/Voicemail Detection. This is supported for Vicibox, Debian, Ubuntu, and CentOS/Alma/Rocky. Run the setup script that matches your operating system.

Setup

Operating System	Script to Run (via console)
Vicibox 9, 10, 11, and 12	`bash <(curl -s -k https://cdn.smartcarrier.io/AMD/installamd.sh)`
CentOS, or Alma, or Rocky	`bash <(curl -s https://cdn.smartcarrier.io/AMD/installamdcentos.sh)`
Ubuntu or Debian	`bash <(curl -s https://cdn.smartcarrier.io/AMD/installamddebian.sh)`

Configure Vicidial

Add this line before your Dial command, replacing {REPLACE ME} to match your extensions:

Answering Machine Detection (AMD) - Carrier Routing Setup

Mon, 01 Jan 0001 00:00:00 +0000

Answering Machine Detection (AMD) - Carrier Routing Setup

This method routes your outbound calls through our AMD-enabled SIP trunk so machine/voicemail detection happens on our infrastructure. Everything is configured through Admin > Carriers and Admin > Campaigns - no SSH or server access needed.

If we host your Vicidial server, see Advanced Answer Machine Detection (AMD) instead - it connects to the same detection service through a more direct setup available on servers we manage.

Dial Plan and Carrier Entries for Asterisk and Vicidial

Mon, 01 Jan 0001 00:00:00 +0000

Dial Plan and Carrier Entries for Asterisk and Vicidial

Configuration templates for integrating the Smart Carrier SIP carrier with Asterisk and Vicidial systems, including carrier endpoint definitions and dial plan examples for call routing.

You may need to modify these entries to suit your needs, particularly regarding prefix customization in the dial plan configurations.

sip.conf entries

[SmartCarrier-155]
context=trunkinbound
type=friend
host=155.138.235.95
insecure=port,invite
disallow=all
allow=ulaw
allow=alaw
nat=force_rport,comedia
qualify=yes
canreinvite=no
sendrpid=yes
dtmfmode=rfc2833

[SmartCarrier-64]
context=trunkinbound
type=friend
host=64.176.213.101
insecure=port,invite
disallow=all
allow=ulaw
allow=alaw
nat=force_rport,comedia
qualify=yes
canreinvite=no
sendrpid=yes
dtmfmode=rfc2833

pjsip.conf entries

[SmartCarrier-155]
type=endpoint
context=trunkinbound
disallow=all
allow=ulaw,alaw
aors=SmartCarrier-155
direct_media=no
send_rpid=yes
dtmf_mode=rfc2833
rtp_symmetric=yes
force_rport=yes
rewrite_contact=yes
qualify_frequency=60
transport=transport-udp

[SmartCarrier-155]
type=aor
contact=sip:155.138.235.95

[SmartCarrier-64]
type=endpoint
context=trunkinbound
disallow=all
allow=ulaw,alaw
aors=SmartCarrier-64
direct_media=no
send_rpid=yes
dtmf_mode=rfc2833
rtp_symmetric=yes
force_rport=yes
rewrite_contact=yes
qualify_frequency=60
transport=transport-udp

[SmartCarrier-64]
type=aor
contact=sip:64.176.213.101

Dial plans

Simple plan: routes calls through the primary carrier with a specific prefix (76101 in the example; replace with your own):

Prefixes

Mon, 01 Jan 0001 00:00:00 +0000

Prefixes

The Prefixes page lists all outbound prefixes across your accounts. Prefixes are rules that help you decide how to handle different types of calls.

A Prefix is a logical container that allows you to assign and treat calls with certain features. Prefixes let you group and control call traffic. Use Prefixes to apply different compliance settings, routing paths, rates, and other parameters, such as AI Numbers and Call Recording.

Call History

Mon, 01 Jan 0001 00:00:00 +0000

Call History

The Outbound Call History dashboard allows administrators to view, filter, and export outbound call logs across organization accounts.

Filtering Options

Use the top filter panel to narrow down log results. Click Apply Filters to update the display or Clear Filters to reset.

Filter	Description
Start Time Range	Select a custom date and time window to review specific call windows.
Prefix	Filter by specific routing or account prefixes (e.g., `12345 - ABC Company Outbound`).
Caller ID Used / Received	Search by the outbound caller ID displayed to the recipient or the origin number received by the system.
Destination	Search by the recipient’s phone number.
Carrier	Filter by destination network type (ATT Wireless, T-Mobile, Verizon Wireless, or Non-wireless).
IP / Requesting IP	Filter by target SIP endpoint IP or originating customer IP address.
SIP Code	Filter by response status codes (e.g., `200` OK, `403` Forbidden, `404` Not Found, `408` Timeout, `486` Busy, `503` Service Unavailable, `603` Decline).
Geographic Region	Filter by US state, Canadian province, or region code (e.g., `NC`, `CA`, `TX`, `TFN`).
National DNC	Filter based on Do Not Call list status (All, Yes, or No).
Attestation Level	Filter by STIR/SHAKEN trust levels (A, B, C, or NA).

Call Data Log Fields

Field	Description
Start Time	Timestamp when the call request was received by the system.
Prefix	Numerical prefix route assigned to the call.
Caller ID Used	Final caller ID sent to the terminating carrier (`NA` if not set).
Caller ID Received	Original caller ID supplied by the requesting system.
Destination	E.164 formatted target phone number.
Carrier	Classification of the receiving carrier network.
IP / Requesting IP	Routing SIP gateway and client source IP addresses.
Duration	Total length of the connected call in minutes and seconds.
SIP Code / Reason	Call completion status and reason description (e.g., `CALL_REJECTED`).
Geographic Region	Destination region/state code derived from the destination number.
National DNC	Indicates if the destination number is listed on the National DNC registry.
Attestation Level	STIR/SHAKEN identity verification rating (A, B, or C).
Who Hung Up	Originator of the call termination (e.g., Local System Refused, Caller, Callee).

Available Actions

Download CSV: Exports the current filtered view into a spreadsheet for offline reporting.
Copy STIR/SHAKEN Token: Copies the identity header token for troubleshooting call verification.
Download PCAP: Downloads the raw network packet capture file for deep SIP signaling analysis.
View Historical Data / Detailed Information: Opens comprehensive call details, routing traces, and historical attempt history for the entry.

Call Detail Records (CDR)

Mon, 01 Jan 0001 00:00:00 +0000

Call Detail Records (CDR)

The Outbound CDR page allows administrators to review daily summaries of outbound call activity and export daily Call Detail Record (CDR) files for reporting and auditing.

Filtering Options

Use the date range controls at the top of the page to filter the log records.

Filter	Description
Date Range	Enter a start date (`mm/dd/yyyy`) and end date (`mm/dd/yyyy`) to view aggregate call metrics within a specific time window.
Apply Filters	Click to filter the record table based on the selected date range.
Clear Filters	Resets the date inputs to display all available historical entries.

CDR Data Table Fields

Field	Description
Date	The specific date for which outbound call activity is aggregated.
Prefix	Identifies the route prefix (e.g., `12345`) or `Global` for overall account traffic.
Total Calls	The total volume of outbound call attempts logged on that date for the listed prefix.
Answered Calls	The total count of outbound calls that successfully connected to a recipient on that date.
Actions	Displays available actions for each record entry (e.g., download options).

Available Actions & Page Controls

Download CDR (Download Icon): Located under the Actions column for each row. Click the download icon to export a detailed CSV file containing individual call records for that specific date and prefix.
Rows Per Page: Adjust the number of records displayed per page (options include 15, 25, 50, 100, 250, 500, 1000).
Pagination: Use the page numbers at the bottom right to navigate across multi-page results.