Call History
The Outbound Call History dashboard allows administrators to view, filter, and export outbound call logs across organization accounts.
Filtering Options
Use the top filter panel to narrow down log results. Click Apply Filters to update the display or Clear Filters to reset.
| Filter | Description |
|---|---|
| Start Time Range | Select a custom date and time window to review specific call windows. |
| Prefix | Filter by specific routing or account prefixes (e.g., 12345 - ABC Company Outbound). |
| Caller ID Used / Received | Search by the outbound caller ID displayed to the recipient or the origin number received by the system. |
| Destination | Search by the recipient’s phone number. |
| Carrier | Filter by destination network type (ATT Wireless, T-Mobile, Verizon Wireless, or Non-wireless). |
| IP / Requesting IP | Filter by target SIP endpoint IP or originating customer IP address. |
| SIP Code | Filter by response status codes (e.g., 200 OK, 403 Forbidden, 404 Not Found, 408 Timeout, 486 Busy, 503 Service Unavailable, 603 Decline). |
| Geographic Region | Filter by US state, Canadian province, or region code (e.g., NC, CA, TX, TFN). |
| National DNC | Filter based on Do Not Call list status (All, Yes, or No). |
| Attestation Level | Filter by STIR/SHAKEN trust levels (A, B, C, or NA). |
Call Data Log Fields
| Field | Description |
|---|---|
| Start Time | Timestamp when the call request was received by the system. |
| Prefix | Numerical prefix route assigned to the call. |
| Caller ID Used | Final caller ID sent to the terminating carrier (NA if not set). |
| Caller ID Received | Original caller ID supplied by the requesting system. |
| Destination | E.164 formatted target phone number. |
| Carrier | Classification of the receiving carrier network. |
| IP / Requesting IP | Routing SIP gateway and client source IP addresses. |
| Duration | Total length of the connected call in minutes and seconds. |
| SIP Code / Reason | Call completion status and reason description (e.g., CALL_REJECTED). |
| Geographic Region | Destination region/state code derived from the destination number. |
| National DNC | Indicates if the destination number is listed on the National DNC registry. |
| Attestation Level | STIR/SHAKEN identity verification rating (A, B, or C). |
| Who Hung Up | Originator of the call termination (e.g., Local System Refused, Caller, Callee). |
Available Actions
- Download CSV: Exports the current filtered view into a spreadsheet for offline reporting.
- Copy STIR/SHAKEN Token: Copies the identity header token for troubleshooting call verification.
- Download PCAP: Downloads the raw network packet capture file for deep SIP signaling analysis.
- View Historical Data / Detailed Information: Opens comprehensive call details, routing traces, and historical attempt history for the entry.