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Advanced Answer Machine Detection (AMD)

Mon, 01 Jan 0001 00:00:00 +0000

Advanced Answer Machine Detection (AMD)

This section covers connecting your server to Advanced Answer Machine/Voicemail Detection. This is supported for Vicibox, Debian, Ubuntu, and CentOS/Alma/Rocky. Run the setup script that matches your operating system.

Setup

Operating System	Script to Run (via console)
Vicibox 9, 10, 11, and 12	`bash <(curl -s -k https://cdn.smartcarrier.io/AMD/installamd.sh)`
CentOS, or Alma, or Rocky	`bash <(curl -s https://cdn.smartcarrier.io/AMD/installamdcentos.sh)`
Ubuntu or Debian	`bash <(curl -s https://cdn.smartcarrier.io/AMD/installamddebian.sh)`

Configure Vicidial

Add this line before your Dial command, replacing {REPLACE ME} to match your extensions:

AI Numbers

Mon, 01 Jan 0001 00:00:00 +0000

AI Numbers

The AI Numbers log provides a real-time, searchable audit trail of AI call routing and lookup requests across your organization. Use this page to review historical requests, verify Do Not Call (DNC) compliance checks, evaluate latency, and export results for offline auditing.

Filtering Options

Use the top filter panel to narrow down log results. Click Apply Filters to update the display or Clear Filters to reset.

Call Cadence

Mon, 01 Jan 0001 00:00:00 +0000

Call Cadence

The Call Cadence Report provides real-time logging and historical audit visibility into call cadence execution and lead hopper management across your organization. Use this report to track lead progression, monitor dialing statuses, inspect server responses, and export execution logs for campaign analysis.

Filtering Options

Use the top filter panel to narrow down report results. Click Apply Filters to update the display or Clear Filters to reset.

Call Cadence

Mon, 01 Jan 0001 00:00:00 +0000

Call Cadence

Call cadence refers to the structured and automated sequence and timing of outbound call attempts made to a prospect, customer, or lead. Instead of calling randomly or too aggressively, a call cadence defines how often and when to place calls, for example, spreading them out over a few seconds, minutes, hours, days, alternating times of day, or combining calls with other touchpoints. It’s essentially a rhythm or strategy that ensures outreach is consistent, professional, and effective.

Carrier Entries for Asterisk and Vicidial for Inbound Calls

Mon, 01 Jan 0001 00:00:00 +0000

Carrier Entries for Asterisk and Vicidial for Inbound Calls

Configuration for setting up inbound call carriers in Asterisk and Vicidial systems.

sip.conf entries

A parent configuration block, [SmartCarrier_Trunks](!), establishes default settings: codec permissions (ulaw, alaw), security parameters, and media handling preferences. Two trunk instances inherit from it, both on port 5060:

[SmartCarrier_Trunks](!)
type=peer
disallow=all
allow=ulaw
allow=alaw
insecure=port,invite
directmedia=no
context=trunkinbound
qualify=yes
dtmfmode=rfc2833
trustrpid=yes
sendrpid=yes
nat=force_rport,comedia
port=5060

[TT12](SmartCarrier_Trunks)
host=209.200.231.161

[TT13](SmartCarrier_Trunks)
host=209.200.241.161

You may need to modify these entries to suit your needs, particularly regarding context settings.

Certificates

Mon, 01 Jan 0001 00:00:00 +0000

Certificates

The Certificates page lets administrators manage digital signing certificates used for caller ID authentication and attestation across outbound call traffic. Organizations can manage their own third-party Secure Telephone Identity (STI) certificates, or use system-provided Smart Carrier certificates.

Managing Certificates

Add Certificate: Upload a custom STIR/SHAKEN STI signing certificate and private key.

Certificate Table Data Fields

Field	Description
Name	Friendly label or identifier assigned to the certificate.
Original file	Filename of the uploaded certificate file.
Upload time	Date and timestamp when the certificate was added.
Status	Current operational state of the certificate (e.g., Active, Expired, Pending).
Actions	Operational controls for managing or deleting an uploaded certificate.

Note: If no custom certificates are uploaded, the system defaults to using Smart Carrier certificates for signing outbound call traffic.

Dashboard

Mon, 01 Jan 0001 00:00:00 +0000

Dashboard

The SMS Dashboard provides real-time oversight and daily aggregated metrics for messaging activity across your organization. Use this dashboard to monitor daily message throughput (outbound/inbound), estimate accrued carrier messaging fees, track keyword interaction performance, subscriber growth, and regional volume trends.

Direct access buttons to core messaging features:

Direct Messages: Opens the single/conversational SMS interface.
Campaigns: Opens bulk campaign creation and scheduling.
Automated Messages: Accesses automated drip/trigger sequence configuration.

Live Messages Volume

Tracks the real-time count of message units processed throughout the current day.

Disconnected Number API

Mon, 01 Jan 0001 00:00:00 +0000

Disconnected Number API

The Disconnected Number API is a JSON-compliant web service that will check if a telephone is in service or not in service based on the carrier’s confidence score. Based on historical data, this API will render a result that is 98% accurate. Due to how carriers provision, connect, and disconnect numbers, no service will guarantee 100% accuracy.

This API requires an API key. Find your key on the Organization settings page of the Smart Carrier dashboard. If you cannot find it, contact support@smartcarrier.io.

Firewall Settings for APIs

Mon, 01 Jan 0001 00:00:00 +0000

Firewall Settings for APIs

Do not use these IPs for SIP. This page is for API traffic only (Call Cadence, CDR webhooks, SMS traffic, and related services).

Add the following IP addresses to your firewall/ACL to receive API traffic from the Smart Carrier network. Smart Carrier maintains five geographically distributed endpoints for redundancy.

Location	IP Address	Subnet
US East I (Virginia)	3.229.183.76	/32
US East II (Virginia)	3.212.1.11	/32
US West I (California)	52.55.221.115	/32
US West II (Washington)	35.168.149.159	/32
US West III (Oregon)	50.16.105.238	/32

It is highly recommended to add all IPs to your firewall configuration. The Smart Carrier network automatically routes API requests to your platform from the most responsive location.

KYC: Know Your Customer

Mon, 01 Jan 0001 00:00:00 +0000

KYC: Know Your Customer

KYC (Know Your Customer) documents verify your identity and your business’s address. Regulated entities must collect and verify these documents before opening an account.

Entity Information

Confirms who your company is.

Field	Required	Description
Entity Legal Name	Required	The company’s registered name.
DBA / Fictitious Name	Optional	Any other trade name the business uses.
Incorporation Date	Required	The date the company was formed.
Incorporation State	Required	The state where the company is registered.
Employee Count	Required	About how many people work at the company.
EIN (`XX-XXXXXXX`)	Required	The company’s federal tax ID from the IRS.
Web Domain	Required	The company’s active website.
Dun & Bradstreet Number (`XX-XXX-XXXX`)	Optional	The company’s D-U-N-S business ID, if it has one.
Active 499 Filer ID	Optional	The company’s FCC Form 499 ID, if it has one.
Active OCN (`XXXX`)	Optional	The company’s carrier network ID, if it has one.
SAN Number (`XXX-XXXX`)	Optional	The company’s carrier billing ID, if it has one.
Registered in Robocall Mitigation Database?	Required	Yes or no.
Sells to US Citizens?	Required	Yes or no.
Business Designation	Required	The company type: LLC, Corporation, etc.
Primary Business SIC Code (`XXXX`)	Optional	A code for the company’s industry.
Primary Business NAICS Code (`XXXXXX`)	Optional	A newer version of the SIC code.
Business Industry Vertical	Required	Picked from a list.
Goods or Services Sold	Required	A description of what the company sells.

Technical Information

Entity's Physical Address

Street, city, state, and zip code for the business. Not a PO box.

Overview

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Overview

The Dashboard provides a real-time, at-a-glance view of call traffic, network performance, and compliance metrics across your organization. Use it to monitor live call volume, track answer and completion rates, review SIP response codes, and jump directly into detailed reports.

Quick Links

Shortcut buttons to jump directly into detailed reports:

Density Reports
DID Call Volume
SIP Code Details
IP Analysis
CPS & Channel History

Filters & Controls

Traffic Type: Toggle the dashboard between Outbound and Inbound traffic.
Prefix / Account Scope: Filter all dashboard data by Global (organization-wide) or by a specific prefix (e.g., 12345 - ABC Company Outbound).
Data Refresh: Displayed data reflects the most recent refresh, shown as a timestamp (UTC).
Connection Status: Indicates the live connection state for real-time metrics.

Metric Cards

Total Calls: Aggregated count of call attempts.
Answer Rate: Percentage of answered calls relative to total attempts.
Avg Call Duration (ACD): Average call duration per answered call.
CPS: Active calls per second.
Live Calls: Active real-time concurrent call count.

Widgets

Widget	Description
SIP Code Distribution by Carrier	Outbound SIP response codes broken down per carrier. Toggle between Counts and 100% view, or Expand All carriers.
SIP Code Distribution	Global breakdown of returned SIP response codes.
Global ASR & ACD	Answer Seizure Ratio (ASR) and Average Call Duration (ACD) trends over 5-minute intervals.
National DNC	Volume and metrics for calls screened against the National Do Not Call registry.
Top Geographic Regions	Heat map of call volume by region. Click a region to view its call history.
Attestation	STIR/SHAKEN call verification levels (Full/A, Partial/B, Gateway/C).
Outbound PDD	Post-Dial Delay (PDD) latency trends over 5-minute intervals.
Daily Call Volume	Historic daily breakdown of answered vs. unanswered calls.
Call Volume by Caller ID	Outbound call volume grouped by originating Caller ID (ANI).

Profile

Mon, 01 Jan 0001 00:00:00 +0000

Profile

The Profile page displays your account identity: avatar, full name, organization, and primary email address.

Name: Your full display name (e.g., Jane Doe).
Company: The organization your account belongs to (e.g., Acme Telecom).
Email: Your primary account email address (e.g., user@example.com).
Update profile picture: Opens a file picker to upload a new avatar image.

Team Agent Performance

Mon, 01 Jan 0001 00:00:00 +0000

Team Agent Performance

The Team Agent Performance report provides per-agent productivity and conversion metrics grouped by team from your connected Vicidial instance. Use this report to evaluate agent call volumes, work time allocations (talk, wait, pause, dead time), sales conversion rates, and transfer statistics.

Filtering Options

Use the filter controls to narrow down the report. Click Apply Filters to refresh the table, or Clear Filters to reset.

Visual Editor

Mon, 01 Jan 0001 00:00:00 +0000

Visual Editor

The Visual Editor is a node-based canvas for building and connecting carrier settings to configure your organization’s call routing. Open it from the Visual Editor button on the Prefixes page (outbound) or the Containers page (inbound).

Header Actions

Search nodes…: Search field to locate a specific node on the canvas.
Export: Exports the current node graph.
Save: Saves changes to the node graph.

Node Types

Nodes are organized into two categories: Inbound nodes build a Container, and Outbound nodes build a Prefix. Drag a node from the palette onto the canvas to add it.

VoIP Provider/Carrier and Client... What's the Difference?

Mon, 01 Jan 0001 00:00:00 +0000

VoIP Provider/Carrier and Client… What’s the Difference?

This section explains the difference between a VoIP Provider/Carrier and a Client. It’s fundamental to understand these terms when creating a new account in the Smart Carrier Portal.

When creating a new account, you’re asked for the Role of the account: VoIP Provider/Carrier or Client. Here’s the difference:

Aspect	VoIP Provider/Carrier	Client
What they are	A Carrier is who you connect to in order to deliver or receive communications (calls, SMS, etc.). They are the back-end providers that make the system’s telecom functions possible. Users typically add or configure Carriers so they can route traffic through them and manage rates, routing preferences, and quality metrics.	A Client is someone who uses your platform or services (e.g., they send calls or messages using your system). They are your customers, not your providers. Users typically create Clients to manage their accounts, track usage, billing, and assign them specific routes or rate plans.
Direction of service	You connect to them.	They connect to you.
From your perspective	You buy connectivity and services from them.	You sell services and bill your clients.
Examples	Smart Carrier, Twilio, Bandwidth	Your resellers, enterprise customers, call centers
How the money flows	You pay the carrier for services.	The client pays you for the services you provide.

Answering Machine Detection (AMD) - Carrier Routing Setup

Mon, 01 Jan 0001 00:00:00 +0000

Answering Machine Detection (AMD) - Carrier Routing Setup

This method routes your outbound calls through our AMD-enabled SIP trunk so machine/voicemail detection happens on our infrastructure. Everything is configured through Admin > Carriers and Admin > Campaigns - no SSH or server access needed.

If we host your Vicidial server, see Advanced Answer Machine Detection (AMD) instead - it connects to the same detection service through a more direct setup available on servers we manage.

Call Center Summary

Mon, 01 Jan 0001 00:00:00 +0000

Call Center Summary

The Call Center Summary report provides aggregated, team-level performance totals across your connected Vicidial call center infrastructure. Use this report to evaluate macro team metrics, call volume distribution, contact efficiency, labor time allocation, and sales conversion rates.

Filtering Options

Use the filter controls to narrow down the report. Click Apply Filters to refresh the summary table, or Clear Filters to reset.

Call History

Mon, 01 Jan 0001 00:00:00 +0000

Call History

The Inbound Call History dashboard allows administrators to view, filter, and export inbound call logs across organization accounts.

Filtering Options

Use the top filter panel to narrow down log results. Click Apply Filters to update the display or Clear Filters to reset.

Filter	Description
Start Time / End Time	Define the date range for call initiation.
Caller ID	Search by originating phone number (ANI) or partial numerical string.
Destination	Search by the dialed inbound phone number (DNIS).
Route To Number	Filter by the internal or external destination number handling the call.
IP	Filter by specific originating or terminating gateway IP addresses.
SIP Code	Filter by protocol response statuses (e.g., `200` OK, `403` Forbidden, `404` Not Found, `408` Timeout, `503` Service Unavailable).
Geographic Region	Filter by US state or Canadian province code (e.g., `AR`, `CT`, `CO`, `MT`).

Call Data Log Fields

Field	Description
Start Time	Exact timestamp when the call reached the gateway.
Caller ID	Originating phone number of the caller.
Destination	Inbound phone number assigned within your account.
Route To Number	Destination phone number or target trunk configured to receive the call.
IP	Specific IP address associated with the SIP signaling route.
Duration	Total call duration recorded in minutes and seconds.
SIP Code	Final SIP response status code (e.g., `200`).
SIP Reason	Standard protocol release cause (e.g., `NORMAL_CLEARING`).
Geographic Region	Two-letter state or regional code for the caller’s location.

Available Actions

Download CSV: Exports the current filtered view for offline billing or reporting analysis.
View Historical Data: Opens long-term account logging trends for the selected call record.
View Detailed Information: Opens full SIP session headers, call diagnostics, and packet-level tracing for advanced troubleshooting.

CPS & Channel History

Mon, 01 Jan 0001 00:00:00 +0000

CPS & Channel History

The CPS & Channel History report provides real-time time-series analytics and historical reporting for Calls Per Second (CPS) and active concurrent channels across your organization’s routing infrastructure. Use this report to evaluate peak call volume metrics, monitor network concurrency, and export channel utilization data.

Filtering Options

Use the filter controls to narrow down the time-series analytics. Click Apply Filters to update the chart and data table, or Clear Filters to reset.

Direct Messages

Mon, 01 Jan 0001 00:00:00 +0000

Direct Messages

The Direct Messages page provides an interactive, two-way conversational chat interface for real-time messaging with individual contacts. Use this interface to view active conversation threads, send direct SMS messages, monitor message length and segment calculations, and track estimated carrier costs prior to dispatch.

Conversation Panel

Select any ongoing chat thread from the left list to view historical message exchanges, timestamps, and incoming contact replies.

Do Not Call (DNC)

Mon, 01 Jan 0001 00:00:00 +0000

Do Not Call (DNC)

The Do Not Call (DNC) log provides a real-time, searchable audit trail of DNC lookup requests processed across your organization. Use this page to review historical checks, verify multi-tier DNC compliance (Federal, State, and Internal lists), measure API response latency, and export results for compliance auditing.

Filtering Options

Use the top filter panel to narrow down log results. Click Apply Filters to update the display or Clear Filters to reset.

Network and Firewall Information for Routing Inbound and Outbound Traffic

Mon, 01 Jan 0001 00:00:00 +0000

Network and Firewall Information for Routing Inbound and Outbound Traffic

Below are the IPs you should use to either route your traffic to the Smart Carrier platform, or route calls away from Smart Carrier, for your firewall or your carrier’s firewall.

Scenario	IPs to Provide	Example
When routing outbound calls to another carrier through the Smart Carrier Platform	`209.200.231.97` and `209.200.241.97`	You are sending calls to a carrier XYZ through the Smart Carrier platform.
When receiving inbound calls from telephone numbers on the Smart Carrier network, we will send calls from the following IPs	`209.200.231.161` and `209.200.241.161`	You have telephone numbers on the Smart Carrier network and, when that telephone number is called, we will send it to your network from these IPs.
You’ve added a carrier and want that carrier to send inbound (telephone number) traffic to the Smart Carrier platform for processing and routing	`155.138.219.207` or `104.238.145.138`	You have telephone numbers from a different provider and you want to use the Smart Carrier Platform to process and route your inbound calls from that carrier.
You’ve created a Prefix in Outbound and would like to have your calls route to the Smart Carrier platform and treated based on your Prefix’s settings	`155.138.235.95` or `64.176.213.101`	You’ve created a Prefix in the Outbound section and now want to send your calls to Smart Carrier for processing.

Telephone Numbers

Mon, 01 Jan 0001 00:00:00 +0000

Telephone Numbers

The Telephone Numbers tool provides a central interface to view, filter, assign, and manage active telephone numbers across your organization. Use this tool to track number utilization, organize DIDs into containers/switches, review historical data, release numbers, or export inventory for reporting.

Manage Numbers: View, filter, and organize active phone numbers.
Anti-Spam Numbers: Inspect and manage numbers assigned to anti-spam or reputation monitoring features.
Purchase Numbers: Search for and order new phone numbers (DIDs).
Upload Numbers: Bulk import existing phone numbers into your organization account.

Filtering Options

Use the top filter panel to narrow down the number inventory. Click Apply Filters to update the display or Clear Filters to reset.

Users & Permissions

Mon, 01 Jan 0001 00:00:00 +0000

Users & Permissions

Users & Permissions manages who has access to your organization and what they can do.

Users: Lists all organization users, their emails, roles, and assigned teams.
Teams: Manage team groupings for the organization.
Roles: Create and assign custom roles with specific permissions.

Users Tab

+ Add User: Opens a modal to invite or add a new user to the organization.
Search by name or email: Text field to filter the user list.
Actions: Three-dot menu per row for row-level actions (e.g., edit roles, remove user).
Showing N results: Footer count of users matched by the current search.

User Data Fields

Field	Description
Name	The user’s full name (e.g., `Jane Doe`). Sortable.
Email	The user’s account email (e.g., `user@example.com`).
Organization Roles	Role(s) assigned to the user (e.g., `Administrator`).
Teams	Team(s) the user belongs to (e.g., `Support Team`).

Teams Tab

+ New Team: Opens a modal to create a new team.
Search by team name: Text field to filter the teams list.

Team Data Fields

Field	Description
Name	The team’s name. Sortable.
Organization Roles	Role(s) assigned to the team.
Members	Users assigned to the team.

Note: If no teams match the search, or none have been created yet, the table shows an empty state: “No teams found: Try adjusting your search criteria.”

Authentication

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Authentication

Authentication & Security manages your password and account security settings to keep your account safe.

Change Password

Field	Description
Current Password	Your existing password.
New Password	Your new password. Must be at least 8 characters long.
Confirm New Password	Re-enter the new password to confirm it.

Click Update Password to submit the change. Changes take effect immediately.

Security Best Practices

Use a unique password that you don’t use on other websites.
Consider using a password manager to generate and store secure passwords.
Change your password regularly, especially if you suspect it may be compromised.
Never share your password with others or store it in unsecured locations.

Automated Messages

Mon, 01 Jan 0001 00:00:00 +0000

Automated Messages

BETA FEATURE: The Automated Messages page lets administrators configure disposition-triggered SMS templates and automated response rules. Use this page to build automated messaging workflows based on call dispositions, set rate limits, manage template parameters, and retrieve API webhook endpoints for automated dispatch.

Action Controls

Create New: Build a new disposition-triggered automated SMS template.

Table Data Fields

Field	Description
Disposition	The call or event disposition code that triggers the automated message (e.g., SALE).
Message Details	Template Body: Text content of the automated message, including dynamic placeholders (e.g., `Hi {firstName}, thanks for your time today!`). Metrics Bar: Character count, segment count, and estimated per-message carrier cost (e.g., `31 chars · 1 segment · ~$0.0070`). Parameters: Dynamic merge tags defined in the template body (e.g., `firstName`). Copy URL: Copies the API trigger URL for external integration. Message Limit: Maximum number of automated messages permitted per contact/event (e.g., `5`). Client Reference: Internal tracking tags or reference labels assigned to the rule.
Enabled	Whether the rule is `Enabled` or `Disabled`.
Updated	Timestamp of the last modification.
Actions	Edit (pencil icon): Opens the template editor to modify the message body, limits, or parameters. Delete: Permanently removes the disposition automation rule.

Containers

Mon, 01 Jan 0001 00:00:00 +0000

Containers

The Inbound Containers section allows organization administrators to view, manage, and create inbound routing containers across various entities and roles. Containers serve as logical groupings for managing inbound telephony routes, DIDs, and entity associations within the platform hierarchy.

Page Actions

Visual Editor: Opens a visual, diagram-style view of inbound container routing logic.
Export: Downloads the currently filtered container list as a CSV or Excel file.
Create Container: Opens the creation workflow to configure a new inbound container.

Filtering Options

Filter	Description
Container	Select a specific container ID or name (e.g., `1234 - ABC Company Inbound`).
Entity	Filter results by assigned organizational entity (e.g., ABC Company, XYZ Client).
Role	Filter by operational role classification (VoIP Provider or Client).

Containers Table Fields

Field	Description
#	Row index number.
Container ID	Unique numerical identifier assigned to the container (e.g., `1234`, `5678`).
Container Name	Label designating the container’s operational purpose or route grouping.
Entity	The parent organization or client account assigned to the container.
Role	Operational role classification within the network (VoIP Provider or Client).
Actions	View: Navigates to the details and configuration page for the container.

Available Actions & Page Controls

Rows Per Page: Adjust the number of containers displayed per page (default 15).
Pagination: Use the page numbers and Previous / Next controls to navigate across multi-page results.

Container Configuration Options

Clicking into a container from the list opens its configuration page.

Daily Usage

Mon, 01 Jan 0001 00:00:00 +0000

Daily Usage

The Daily Usage report provides aggregated daily volume, performance metrics, and add-on lookup service counts across your organization’s voice and intelligence features. Use this report to monitor inbound/outbound call performance (ASR, ACD, total minutes), track lookup query volumes, and export daily usage summaries for billing reconciliation.

Filtering Options

Use the filter controls to narrow down the report. Click Apply Filters to refresh the dataset, or Clear Filters to reset.

Dial Plan and Carrier Entries for Asterisk and Vicidial

Mon, 01 Jan 0001 00:00:00 +0000

Dial Plan and Carrier Entries for Asterisk and Vicidial

Configuration templates for integrating the Smart Carrier SIP carrier with Asterisk and Vicidial systems, including carrier endpoint definitions and dial plan examples for call routing.

You may need to modify these entries to suit your needs, particularly regarding prefix customization in the dial plan configurations.

sip.conf entries

[SmartCarrier-155]
context=trunkinbound
type=friend
host=155.138.235.95
insecure=port,invite
disallow=all
allow=ulaw
allow=alaw
nat=force_rport,comedia
qualify=yes
canreinvite=no
sendrpid=yes
dtmfmode=rfc2833

[SmartCarrier-64]
context=trunkinbound
type=friend
host=64.176.213.101
insecure=port,invite
disallow=all
allow=ulaw
allow=alaw
nat=force_rport,comedia
qualify=yes
canreinvite=no
sendrpid=yes
dtmfmode=rfc2833

pjsip.conf entries

[SmartCarrier-155]
type=endpoint
context=trunkinbound
disallow=all
allow=ulaw,alaw
aors=SmartCarrier-155
direct_media=no
send_rpid=yes
dtmf_mode=rfc2833
rtp_symmetric=yes
force_rport=yes
rewrite_contact=yes
qualify_frequency=60
transport=transport-udp

[SmartCarrier-155]
type=aor
contact=sip:155.138.235.95

[SmartCarrier-64]
type=endpoint
context=trunkinbound
disallow=all
allow=ulaw,alaw
aors=SmartCarrier-64
direct_media=no
send_rpid=yes
dtmf_mode=rfc2833
rtp_symmetric=yes
force_rport=yes
rewrite_contact=yes
qualify_frequency=60
transport=transport-udp

[SmartCarrier-64]
type=aor
contact=sip:64.176.213.101

Dial plans

Simple plan: routes calls through the primary carrier with a specific prefix (76101 in the example; replace with your own):

Enhanced Insight / LERG / LRN

Mon, 01 Jan 0001 00:00:00 +0000

Enhanced Insight / LERG / LRN

The Enhanced Insight / LERG / LRN log provides a comprehensive, searchable audit trail of Local Exchange Routing Guide (LERG) and Location Routing Number (LRN) lookup requests across your organization. Use this page to query telecommunications routing metadata, verify carrier assignment details, inspect switch and LATA classifications, and export results for network operational analysis.

Filtering Options

Use the top filter panel to narrow down log results. Click Apply Filters to update the display or Clear Filters to reset.

Internal DNC

Mon, 01 Jan 0001 00:00:00 +0000

Internal DNC

The Internal DNC tool lets you maintain, manage, and search your organization’s custom Do Not Call (DNC) suppression list. Numbers on this list are automatically checked and blocked during internal compliance routing checks to prevent unwanted outbound contacts.

Bulk Import

The Upload Internal DNC Numbers panel lets you bulk-add phone numbers to your organization’s internal DNC suppression list in a single operation. Supported file formats are .csv and .txt.

Payroll Report

Mon, 01 Jan 0001 00:00:00 +0000

Payroll Report

The Payroll Report provides agent hours tracking and payroll breakdowns across connected Vicidial campaigns. Use this report to monitor billable work duration, pause/wrap-up/meeting allowances, and total paid hours for agent compensation and auditing.

Filtering Options

Use the filter controls to narrow down the report. Click Apply Filters to refresh the table, or Clear Filters to reset.

Filter	Description
Date Range	Filter payroll metrics within a specific start and end timestamp window (EDT).
Campaign	Filter by a specific Vicidial campaign (e.g., `Sales Team A`).

Agent & ID

Field	Description
Agent	Full name of the agent.
Agent ID	Unique system user ID assigned to the agent.

Logged Hours & Time Disposition

Field	Description
Login Hours	Total duration the agent was logged into the system.
Pause Hours	Total time spent in a paused state.
Dispo Hours	Cumulative time spent selecting call dispositions.

Payroll Allowances & Calculations

Field	Description
Base Paid Hours	Core calculated billable working hours.
Wrap-Up Allowance	Additional paid duration granted for post-call wrap-up activities.
Break Allowance	Scheduled or approved paid break duration.
Meeting Allowance	Paid time credited for team meetings or training sessions.
Total Paid Hours	Base Paid Hours plus all allowances.

Transfer Statistics

Field	Description
XFER	Total call transfers completed by the agent.
NOAGENT	Call drop occurrences where no agent was available.

Available Actions

Download CSV: Exports the payroll dataset for offline accounting and compensation processing.

Prefixes

Mon, 01 Jan 0001 00:00:00 +0000

Prefixes

The Prefixes page lists all outbound prefixes across your accounts. Prefixes are rules that help you decide how to handle different types of calls.

A Prefix is a logical container that allows you to assign and treat calls with certain features. Prefixes let you group and control call traffic. Use Prefixes to apply different compliance settings, routing paths, rates, and other parameters, such as AI Numbers and Call Recording.

STIR/SHAKEN API

Mon, 01 Jan 0001 00:00:00 +0000

STIR/SHAKEN API

The STIR/SHAKEN API (STI-AS) is a web service that signs a call and returns its STIR/SHAKEN attestation level and identity token. Use the result for call routing and verification.

This API requires an API key. Find your key on the Organization settings page of the Smart Carrier dashboard. If you cannot find it, contact support@smartcarrier.io.

To review past requests, see the STIR/SHAKEN log.

Web service information

Field	Value
Endpoint	`https://api.smartcarrier.io/v2/sti-as?`
Method	`GET`
Parameters	`ToNumber`, `FromNumber`
Header	`x-api-key` (get your API key)
Example	`https://api.smartcarrier.io/v2/sti-as?ToNumber=12025550143&FromNumber=8005550199`

Request parameters

Parameter	Type	Description
`ToNumber`	string	The destination telephone number for the call.
`FromNumber`	string	The originating telephone number (calling party or ANI).

Sample response

{
 "RequestGuid": "11111111-2222-3333-4444-555555555555",
 "AccountGuid": "12345678-1234-1234-1234-123456789012",
 "APIKey": "YOUR_API_KEY",
 "FromNumber": "18005550199",
 "ToNumber": "12025550143",
 "Prefix": "",
 "LERG_ToNumber": {
 "RequestGuid": "66666666-7777-8888-9999-000000000000",
 "RoutingNumber": "12025550000",
 "NPA": "202",
 "NXX": "555",
 "Block": "1",
 "USState": "DC",
 "Company": "EXAMPLE TELECOM, INC.",
 "OCN": "1234",
 "RateCenter": "EXAMPLE",
 "CLLI": "EXMPLDCXX01",
 "Assigned_Date": null,
 "PrefixType": "CLEC",
 "SwitchName": "",
 "SwitchType": "",
 "LATA": "999",
 "Country": "US",
 "TollFree": false,
 "IsValid": true,
 "RequestedAt": "2025-01-01T12:00:01.0000000Z",
 "ElapsedMilliseconds": 0
 },
 "NationalDNCStatus": "0",
 "AttestationLevel": "B",
 "STI_Token": "",
 "Identity": "<header>.<payload>.<signature>;info=<https://certificates.smartcarrier.io/CERTIFICATE_ID.cer>;alg=ES256;ppt=shaken",
 "RequestingIP": "203.0.113.10",
 "ProcessingTime": 574,
 "ApplicationVersion": "18",
 "DateTimeRequested": "2025-01-01T12:00:00.0000000Z"
}

The sample shortens Identity. A real response holds the full signed token in each of the three parts.

Call Detail Records (CDR)

Mon, 01 Jan 0001 00:00:00 +0000

Call Detail Records (CDR)

The Inbound CDR page provides granular, transaction-level log data for all incoming call sessions. Network operations, engineering, and billing teams use this page to inspect raw session records, audit call completion rates, analyze traffic patterns, and reconcile usage fees.

Filtering and Querying CDRs

Filter	Description
Date & Time Range	Define custom start and end timestamps to isolate call traffic within specific operational windows.
Container / Entity	Limit results to traffic associated with specific containers or client entities.
Caller ID (ANI) / Destination (DNIS)	Search records by originating phone number or dialed target DID.
SIP Response Code	Filter logs by protocol status (e.g., `200 OK`, `404 Not Found`, `503 Service Unavailable`) to isolate routing or carrier failures.
STIR/SHAKEN Attestation	Filter by caller identity verification level (Full [A], Partial [B], Gateway [C]).

CDR Data Fields

Field	Description
Call ID / Session GUID	Unique global identifier assigned to the inbound SIP call leg.
Start / End Time	Precise UTC timestamps marking call initiation, connection, and termination.
Originating Number (ANI)	Calling party’s phone number.
Destination Number (DNIS)	Dialed inbound phone number assigned within your account.
Duration	Total call session duration formatted in seconds or minutes.
SIP Status & Reason	Final SIP response status code and standard protocol release cause (e.g., `200 OK` / `NORMAL_CLEARING`).
Attestation Level	Verified STIR/SHAKEN identity level assigned to the incoming caller ID.
Rate & Billed Cost	Origination rating tiers and total calculated cost for the call session.

Available Actions

View Session Diagnostics: Access raw SIP headers, ladder diagrams, and packet-level tracing for technical troubleshooting.
Export CDRs: Export filtered CDR datasets in CSV or JSON format for offline billing analysis and automated reporting pipelines.

Call History

Mon, 01 Jan 0001 00:00:00 +0000

Call History

The Outbound Call History dashboard allows administrators to view, filter, and export outbound call logs across organization accounts.

Filtering Options

Use the top filter panel to narrow down log results. Click Apply Filters to update the display or Clear Filters to reset.

Filter	Description
Start Time Range	Select a custom date and time window to review specific call windows.
Prefix	Filter by specific routing or account prefixes (e.g., `12345 - ABC Company Outbound`).
Caller ID Used / Received	Search by the outbound caller ID displayed to the recipient or the origin number received by the system.
Destination	Search by the recipient’s phone number.
Carrier	Filter by destination network type (ATT Wireless, T-Mobile, Verizon Wireless, or Non-wireless).
IP / Requesting IP	Filter by target SIP endpoint IP or originating customer IP address.
SIP Code	Filter by response status codes (e.g., `200` OK, `403` Forbidden, `404` Not Found, `408` Timeout, `486` Busy, `503` Service Unavailable, `603` Decline).
Geographic Region	Filter by US state, Canadian province, or region code (e.g., `NC`, `CA`, `TX`, `TFN`).
National DNC	Filter based on Do Not Call list status (All, Yes, or No).
Attestation Level	Filter by STIR/SHAKEN trust levels (A, B, C, or NA).

Call Data Log Fields

Field	Description
Start Time	Timestamp when the call request was received by the system.
Prefix	Numerical prefix route assigned to the call.
Caller ID Used	Final caller ID sent to the terminating carrier (`NA` if not set).
Caller ID Received	Original caller ID supplied by the requesting system.
Destination	E.164 formatted target phone number.
Carrier	Classification of the receiving carrier network.
IP / Requesting IP	Routing SIP gateway and client source IP addresses.
Duration	Total length of the connected call in minutes and seconds.
SIP Code / Reason	Call completion status and reason description (e.g., `CALL_REJECTED`).
Geographic Region	Destination region/state code derived from the destination number.
National DNC	Indicates if the destination number is listed on the National DNC registry.
Attestation Level	STIR/SHAKEN identity verification rating (A, B, or C).
Who Hung Up	Originator of the call termination (e.g., Local System Refused, Caller, Callee).

Available Actions

Download CSV: Exports the current filtered view into a spreadsheet for offline reporting.
Copy STIR/SHAKEN Token: Copies the identity header token for troubleshooting call verification.
Download PCAP: Downloads the raw network packet capture file for deep SIP signaling analysis.
View Historical Data / Detailed Information: Opens comprehensive call details, routing traces, and historical attempt history for the entry.

Campaigns

Mon, 01 Jan 0001 00:00:00 +0000

Campaigns

The Campaigns page lets administrators configure and manage shortcode and long-code messaging campaigns. Use this page to define mandatory compliance auto-responses (Opt-In, Opt-Out, and Help messages), manage custom response keywords, and configure webhook integration URLs for inbound event processing.

Campaign Table Data Fields

Field	Description
Phone Number	The assigned long-code phone number or shortcode handling campaign messages (e.g., `21021`, `12064143539`).
Campaign Name	Descriptive title assigned to the campaign (e.g., Customer Alerts).
Opt In Message	Standard compliance notification dispatched to users upon subscribing or opting into the campaign.
Opt Out Message	Automated confirmation message dispatched when a contact requests unsubscription (e.g., via `STOP`).
Help Message	Support response dispatched when a user requests assistance (e.g., via `HELP`).
Custom Keywords	Custom keywords configured for automated responses (e.g., INFO, AGENT), with a Manage button to edit rules.
Webhook URL	Target HTTPS endpoint configured to receive incoming campaign events and responses via API.
Actions	Edit: Opens the campaign editor to update message text, phone number assignments, or webhooks. Delete: Removes the campaign configuration.

Density Reports

Mon, 01 Jan 0001 00:00:00 +0000

Density Reports

The Density Reports module provides geographical and route-based call distribution analytics for outbound traffic. Use this report to analyze call volume concentration, answer rates (ASR), and average duration (ACD) across prefixes, US states/regions, and area codes.

Filtering Options

Use the filter controls to narrow down the report. Click Apply Filters to update the tables and distribution charts, or Clear Filters to reset.

Enhanced Insights API

Mon, 01 Jan 0001 00:00:00 +0000

Enhanced Insights API

The Enhanced Insights API, also called the LERG / LRN lookup, is a web service that returns LERG and LRN data for a telephone number: the operating company, OCN, line type (prefix type), rate center, LATA, and routing number.

This API requires an API key. Find your key on the Organization settings page of the Smart Carrier dashboard. If you cannot find it, contact support@smartcarrier.io.

Integrations

Mon, 01 Jan 0001 00:00:00 +0000

Integrations

Integrations connect, verify, reconfigure, and disable third-party integrations, including Slack.

Note: To use these integrations, whitelist the following IP addresses on your network: 52.55.221.115, 52.90.126.6, and 3.229.183.76.

Available Integrations

Click Settings on any integration to open its configuration.

Integration	Description
Vicidial	Optimize call center operations and agent productivity with advanced dialer solutions.
Vicidial Reporting	Pull reporting data from your call center.
Federal DNC	Filter your lists against the Federal Do Not Call registry to meet national compliance rules.
State DNC	Filter your lists against state-level Do Not Call databases to meet regional compliance rules.
Reassigned Numbers Database	Identify reassigned numbers to prevent misdials and ensure calls and texts reach the right contacts.
Sinch	Purchase and release phone numbers directly from your Smart Carrier Number Management Platform.
Twilio	Purchase and release phone numbers directly from your Smart Carrier Number Management Platform.
Blitz	Purchase and release phone numbers directly from your Smart Carrier Number Management Platform.
Bandwidth	SMS, voice, and user authentication.
Slack	Connect your Slack workspace to receive account notifications in a channel of your choice.

Integration Settings

Clicking Settings on an integration opens a configuration modal for it. Single-instance integrations (like Federal DNC) show an Active toggle. Multi-instance integrations (like Vicidial) show a Global Active toggle plus per-instance tabs, each with its own Instance Active toggle and credentials. Most modals repeat a version of the IP whitelist note shown above.

Rate Plans

Mon, 01 Jan 0001 00:00:00 +0000

Rate Plans

The Rate Plans tool lets administrators manage, inspect, and upload carrier billing and rate decks across your organization. Rate plans configured here can be edited and assigned to specific sub-accounts under their respective account settings.

Uploading Rate Plans

Click Upload Rate Plan at the top right of the dashboard to import a custom rate deck. Rate decks must be uploaded as a structured carrier CSV file containing deck pricing, NPA/NXX prefix tables, and effective billing tiers.

STIR/SHAKEN

Mon, 01 Jan 0001 00:00:00 +0000

STIR/SHAKEN

The STIR/SHAKEN log provides a real-time audit trail of Secure Telephone Identity (STI) call attestation across your organization. Use this page to monitor call signing, verify requested vs. received attestation levels (Full A, Partial B, Gateway C), inspect identity tokens (PASSporTs), and export records for regulatory compliance reporting.

Filtering Options

Use the top filter panel to narrow down log results. Click Apply Filters to update the display or Clear Filters to reset.

AI Numbers API

Mon, 01 Jan 0001 00:00:00 +0000

AI Numbers API

The AI Numbers API is a web service that returns the caller ID to use for a call. Send the number you are calling and your prefix, and the API replies with the caller ID.

This API requires an API key. Find your key on the Organization settings page of the Smart Carrier dashboard. If you cannot find it, contact support@smartcarrier.io.

To review past requests, see the AI Numbers log.

Blacklist

Mon, 01 Jan 0001 00:00:00 +0000

Blacklist

The Blacklist tool lets administrators manage a global suppression list of telephone numbers. Numbers added to the blacklist are blocked bidirectionally, preventing your organization from making calls to or receiving calls from those numbers.

Blacklist Management Actions

Add Number/s to Blacklist: Manually input or bulk add phone numbers to the blacklist.
Remove Number/s from Blacklist: Select one or multiple checkboxed entries in the list table to remove and unblock them from the suppression list.
Search: Locate specific telephone numbers, sources, or added dates within the blacklist.

Data Fields

Field	Description
Checkbox	Select individual or multiple numbers for batch removal operations.
Phone Number	The full E.164 formatted phone number blocked by the system.
Source	The origin or mechanism through which the number was blacklisted (e.g., Manual Upload, API, System Violation).
Date Added	Timestamp showing when the phone number was added to the blacklist.
Actions	Row-level actions for modifying or deleting the blacklisted record.

Call Detail Records (CDR)

Mon, 01 Jan 0001 00:00:00 +0000

Call Detail Records (CDR)

The Outbound CDR page allows administrators to review daily summaries of outbound call activity and export daily Call Detail Record (CDR) files for reporting and auditing.

Filtering Options

Use the date range controls at the top of the page to filter the log records.

Filter	Description
Date Range	Enter a start date (`mm/dd/yyyy`) and end date (`mm/dd/yyyy`) to view aggregate call metrics within a specific time window.
Apply Filters	Click to filter the record table based on the selected date range.
Clear Filters	Resets the date inputs to display all available historical entries.

CDR Data Table Fields

Field	Description
Date	The specific date for which outbound call activity is aggregated.
Prefix	Identifies the route prefix (e.g., `12345`) or `Global` for overall account traffic.
Total Calls	The total volume of outbound call attempts logged on that date for the listed prefix.
Answered Calls	The total count of outbound calls that successfully connected to a recipient on that date.
Actions	Displays available actions for each record entry (e.g., download options).

Available Actions & Page Controls

Download CDR (Download Icon): Located under the Actions column for each row. Click the download icon to export a detailed CSV file containing individual call records for that specific date and prefix.
Rows Per Page: Adjust the number of records displayed per page (options include 15, 25, 50, 100, 250, 500, 1000).
Pagination: Use the page numbers at the bottom right to navigate across multi-page results.

Destination Call Volume

Mon, 01 Jan 0001 00:00:00 +0000

Destination Call Volume

The Destination Call Volume report lets organizations analyze call traffic grouped by destination phone number. Use this report to evaluate call frequency, monitor outbound caller ID usage, inspect returned SIP response codes, and export destination performance records for call-pattern auditing.

Filtering Options

Use the filter controls to narrow down the report. Click Apply Filters to update the display or Clear Filters to reset.

Inbound Messages

Mon, 01 Jan 0001 00:00:00 +0000

Inbound Messages

The Inbound Messages page provides a complete audit log of all incoming SMS messages received by your organization. Use this page to monitor inbound customer messages, filter messages by type or region, track message segments and associated costs, and export message logs for record-keeping.

Filtering Options

Use the filter controls to narrow down the message log. Click Apply Filters to refresh the dataset, or Clear Filters to reset.

Notifications

Mon, 01 Jan 0001 00:00:00 +0000

Notifications

Notifications manages who receives this account’s alerts and the history of what’s fired. This feature is in beta.

Alert History

Alerts this account has fired, who each one reached, and what was withheld.

Filters

Fired At: Date range picker (e.g., September 16, 2026 12:00 AM EDT to Now).
Alert: Filter by alert type (All, Low Balance / Credit Threshold, Test Event, CPS Spike).
Scope: Filter by scope (All, Org-wide, Prefix, Campaign).
Scope Value: Text search for the scoped entity (e.g., 12345 - Example Name).
Direction: Filter by direction (All, Triggered, Cleared).
Status: Filter by delivery status (All, Sent, Partially sent, Failed, Suppressed).
Apply Filters / Clear Filters: Run or reset the filter query.
Download CSV: Exports the filtered alert history.

Alert History Data Fields

Field	Description
Fired At	When the alert fired. Sortable.
Alert	The alert type that fired. Sortable.
Scope	What the alert was scoped to (`Org-wide`, `Prefix`, or `Campaign`).
Scope Value	The specific scoped entity.
Direction	Whether the alert was `Triggered` or `Cleared`.
Op	The comparison operator used to evaluate the alert’s threshold.
Threshold	The configured value that triggers the alert. Sortable.
Observed	The actual value observed when the alert fired. Sortable.
Recipients	Number of contacts the alert was sent to. Sortable.
Channels	Delivery channels used (e.g., email, SMS).
Status	Delivery outcome (`Sent`, `Partially sent`, `Failed`, or `Suppressed`).
Reason	Why the alert was suppressed or failed, if applicable.
Attempts	Number of delivery attempts made.
Error	Error detail for a failed delivery attempt.
Actions	Row-level actions for the alert entry.

Contacts

People who can receive this account’s alerts. Assign them to individual alerts from the notifications page.

Number Type

Mon, 01 Jan 0001 00:00:00 +0000

Number Type

The Number Type log provides a real-time audit trail of telephone number classification lookups across your organization. Use this page to review historical line-type lookups, verify validation outcomes, and export results for line routing and compliance auditing.

Filtering Options

Use the top filter panel to narrow down log results. Click Apply Filters to update the display or Clear Filters to reset.

DID Call Volume

Mon, 01 Jan 0001 00:00:00 +0000

DID Call Volume

The DID Call Volume report provides detailed call volume and performance analytics broken down by originating caller ID (DID). Use this report to evaluate individual DID performance, analyze answer rates (ASR) and duration (ACD) across wireless vs. non-wireless carriers, and export caller ID metrics for reputational monitoring.

Filtering Options

Use the filter controls to narrow down the report. Click Apply Filters to refresh the dataset, or Clear Filters to reset.

Outbound Messages

Mon, 01 Jan 0001 00:00:00 +0000

Outbound Messages

The Outbound Messages page provides a complete log of all outgoing SMS messages dispatched by your organization. Use this page to monitor outgoing message delivery status, inspect message segment metrics and carrier costs, filter logs by campaign type or delivery outcome, and export outbound message records.

Filtering Options

Use the filter controls to narrow down the message log. Click Apply Filters to refresh the dataset, or Clear Filters to reset.

Smart Hub

Mon, 01 Jan 0001 00:00:00 +0000

Smart Hub

The Smart Hub tool looks up phone numbers against multiple data services. Submit numbers manually or via file upload, choose which services to run, and receive results by email.

Number Lookup: Submit numbers and select which services to run against them.
Results & History: Review past lookup submissions and their results.

Step 1: Add Phone Numbers

Enter numbers manually, upload a file, or do both.

IP Analysis

Mon, 01 Jan 0001 00:00:00 +0000

IP Analysis

The IP Analysis report provides call performance and traffic distribution analytics broken down by signaling IP address, for both inbound and outbound traffic. Use this report to monitor network traffic per endpoint, analyze SIP response code distributions, evaluate call quality metrics (ASR/ACD), and audit IP-based call routing.

Filtering Options

Use the filter controls to narrow down the report. Click Apply Filters to refresh the dataset, or Clear Filters to reset.

National DNC Matches

Mon, 01 Jan 0001 00:00:00 +0000

National DNC Matches

The National DNC Matches report provides daily audit tracking and compliance metrics for National Do Not Call (DNC) registry matches across outbound call traffic. Use this report to evaluate daily DNC match counts, track organizational compliance match rates, and export match reports for regulatory auditing.

Filtering Options

Use the filter controls to narrow down the report. Click Apply Filters to refresh the dataset, or Clear Filters to reset.

SIP Code Details

Mon, 01 Jan 0001 00:00:00 +0000

SIP Code Details

The SIP Code Details report provides granular breakdowns of Session Initiation Protocol (SIP) response codes and failure/status reason strings across call traffic. Use this report to analyze network delivery outcomes, troubleshoot call connection failures (e.g., 486 Busy, 503 Service Unavailable), and evaluate response distributions by carrier and trunk prefix.

Filtering Options

Use the filter controls to narrow down the report. Click Apply Filters to refresh the table, or Clear Filters to reset.

Scheduled Reports

Mon, 01 Jan 0001 00:00:00 +0000

Scheduled Reports

The Scheduled Reports tool lets you automate the generation and delivery of recurring platform reports. Use this page to set up automated report schedules, run scheduled jobs on demand, download instant CSV exports, and email report outputs directly to recipient lists.

Managing Schedules

Create Schedule: Set up a new recurring report task, configuring the report type, frequency, time zone, and delivery email recipients.

Active Schedules Summary

Each configured report schedule displays the following details and action controls.

Glossary

Mon, 01 Jan 0001 00:00:00 +0000

Glossary

A comprehensive reference of the acronyms and platform-specific terms used across Smart Carrier’s telephony, compliance, and reporting tools.

Telephony & Routing Basics

Term	Definition
VoIP	Voice over IP. Placing and receiving calls over the internet rather than traditional phone lines. Accounts are assigned a Role of VoIP Provider/Carrier or Client.
SIP	Session Initiation Protocol. The signaling protocol used to set up, manage, and tear down calls over IP networks (e.g., SIP trunk, SIP code, SIP headers).
DID	Direct Inward Dial(ing) number. A phone number provisioned and managed within the platform, assignable to prefixes, containers, and routes.
ANI	Automatic Number Identification. The calling party’s phone number as delivered by the carrier network (i.e., Caller ID).
DNIS	Dialed Number Identification Service. The number the caller actually dialed, used to route an inbound call to the correct destination.
CDR	Call Detail Record. A transaction-level log entry for a single call: timestamps, parties, duration, and outcome.
E.164	The international phone number format standard: a `+`, country code, and full number (e.g., `+12125551234`).
TFN	Toll-Free Number.
GUID	Globally Unique Identifier. A unique ID string assigned to a call, session, or API request.
PCAP	Packet capture. A raw network trace of SIP signaling, used for deep troubleshooting.
Tech Prefix	A short digit string prepended to a dialed number to tell an upstream provider which carrier or route to use. Distinct from a Smart Carrier Prefix.

Caller ID Verification (STIR/SHAKEN)

Term	Definition
STIR/SHAKEN	The industry framework carriers use to cryptographically sign and verify caller ID, preventing spoofing.
STI	Secure Telephone Identity, the standard STIR/SHAKEN certificates are issued against.
Attestation	The confidence level a carrier assigns when signing a call. Full (A) vouches for both the caller and the number; Partial (B) vouches for the caller but not the number; Gateway (C) vouches only for where the call entered the carrier’s network.
PASSporT	The signed identity token attached to a call’s SIP Identity header under STIR/SHAKEN. A type of JWT.
JWT	JSON Web Token. The signed token format a PASSporT is built on.

Platform-Specific Terms

Term	Definition
Prefix	An outbound routing/billing container: a rule set that groups and treats outbound calls with shared compliance settings, routing paths, rates, and features. Not to be confused with a Tech Prefix (a dial string) or an NPA/NXX exchange prefix.
Container	An inbound routing container: a rule set that groups inbound DIDs and routes under shared settings (channels, call blocking, destination number formatting). Unrelated to Vicidial’s separate “Container Settings” admin concept referenced in some carrier setup guides.
Callback Container	The Visual Editor’s internal name for a Container node.
Entity	The organizational or client account a container, prefix, or record is associated with.
Role	Whether an account is a VoIP Provider/Carrier (a back-end provider you connect to) or a Client (a customer using your platform).
Channels	The number of simultaneous call legs a prefix or container can carry at once (also called “ports”).
Rate Plan	A rate deck: an uploaded pricing table (NPA/NXX-based) assigned to a prefix to bill a client for their traffic.
Dedicated Repository	A dedicated pool of numbers reserved exclusively for a specific prefix, rather than drawn from a shared pool.
PBR / CBR	Priority Based Routing / Cost Based Routing: the two strategies a prefix can use to select which carrier handles a call.
DNO	Do Not Originate. A list of numbers calls will never be placed from, because they’re flagged as compromised or unauthorized for origination.
404 Datasource	A reference list of numbers known to return a SIP `404 Not Found` response, checked before dialing to avoid wasted attempts.
603 Handling	Flags numbers that return a SIP `603 Decline` response so they’re treated as unreachable going forward.
Designated Schedule	A time window during which a prefix will accept requests; calls received outside it are rejected.
Routes	The IP addresses (and ports/CIDR ranges) allowlisted to send traffic into a prefix or container, effectively a firewall rule.
Visual Editor	A node-based canvas, shared between the Prefixes (outbound) and Containers (inbound) pages, for visually building and connecting carrier routing settings instead of using the standard form-based pages.
AI Numbers (Numbers Management)	The platform’s dynamic local-presence caller ID system, which rotates outbound caller IDs from a managed pool based on ASR health and geographic proximity to the destination.
Call Blocking	The set of inbound rules (attestation level, caller ID frequency, caller ID validity, spam flags) used to reject unwanted calls into a container.
Smart Hub	A number-lookup tool that checks phone numbers against multiple data services (DNC, carrier resolution, disconnected status, DNO) in bulk.
Blacklist	A global, bidirectional number-suppression list: numbers on it are blocked both from receiving calls from you and from calling you.

Dialer & Campaign Terms

Term	Definition
Hopper	The dialer’s active call queue. Leads are inserted into the hopper and dialed according to priority and schedule.
Hopper Priority	The priority weighting that determines how soon a lead in the hopper gets dialed relative to others.
Disposition / Dial Status	The outcome code assigned to a call attempt (e.g., `SALE`, `NA` for No Answer, `AA` for Answering Machine, `DROP`).
Call Cadence	The structured, automated sequence and timing of outbound call attempts made to a lead: how often and when to retry.
AMD	Answering Machine Detection. Automatically identifies voicemail/answering machines before connecting a live call to an agent.
XFER	Transfer. A call handed off from one agent or queue to another.
NOAGENT	A call dropped because no agent was available to take it.
SLA	Service Level Agreement. The compliance threshold a team or campaign is measured against.

Reporting & Call Metrics

Term	Definition
CPS	Calls Per Second. The rate at which new calls are being initiated.
ASR	Answer Seizure Ratio. The percentage of attempted calls that were answered.
ACD	Average Call Duration. The average length of answered calls.
PDD	Post-Dial Delay. The time between dialing and the call being answered or connected.
UTC / EDT	Coordinated Universal Time / Eastern Daylight Time. Timestamp timezones vary by report, so check each report’s own field description.

Compliance & Do Not Call

Term	Definition
DNC	Do Not Call. Checked across three tiers: Federal (the national registry), State, and Internal (your organization’s own suppression list).
TCPA	Telephone Consumer Protection Act. A federal law that limits unwanted calls and texts to consumers.
TSR	Telemarketing Sales Rule. The FTC rule that includes the national Do Not Call registry.
KYC	Know Your Customer. The identity and business verification documents required before opening an account.

Business Verification (KYC Form)

Term	Definition
EIN	A business’s federal tax ID, issued by the IRS.
D-U-N-S Number	A unique business identifier issued by Dun & Bradstreet.
SIC / NAICS	Standard codes that classify what industry a business is in (NAICS is the newer of the two systems).
OCN	Operating Company Number. A 4-digit ID used to identify a telecom carrier.
SAN	An ID used in carrier billing systems; required to enable Federal DNC checking on a prefix.
Form 499 / Filer ID	The FCC filing telecom companies submit to identify themselves; the Filer ID identifies who submitted it.
RMD	Robocall Mitigation Database. The FCC list telecom providers must register on before sending calls.
E911	Enhanced 911. Requires phone providers to be able to report a caller’s physical location on a 911 call.
EULA	End User License Agreement.
AUP	Acceptable Use Policy.
Traceback	The industry process of tracing an illegal robocall back to whoever originated it.

LERG & Number Data

Term	Definition
LERG	Local Exchange Routing Guide. The industry database of how phone number ranges are assigned and routed.
LRN	Location Routing Number. Routes a call to a phone number’s actual current carrier after it has been ported.
NPA	Numbering Plan Area: the area code portion of a phone number.
NXX	The central office exchange code: the three digits following the area code.
CLLI	Common Language Location Identifier. An 11-character code identifying a carrier switch’s location.
LATA	Local Access and Transport Area. A geographic telecom service region.
LEC / CLEC / ILEC	Local Exchange Carrier / Competitive LEC / Incumbent LEC. Categories of company that operate local phone service in a given area.
Rate Center	The geographic billing/routing zone associated with an NPA-NXX exchange.
Prefix Type (line type)	A LERG classification of a phone number’s line type (e.g., Wireline, Wireless, VoIP), unrelated to a Smart Carrier Prefix.

SMS & Messaging

Term	Definition
GSM	The default SMS character-encoding standard. A single message segment fits 160 GSM characters.

API & Technical

Term	Definition
API	Application Programming Interface. Used to integrate directly with Smart Carrier’s services.
JSON	JavaScript Object Notation. The data format Smart Carrier’s APIs use for requests and responses.
CIDR	Classless Inter-Domain Routing. The notation used to specify an IP address range (e.g., `192.0.2.0/24`) when allowlisting routes.
ACL	Access Control List. The firewall rule set you add Smart Carrier’s IPs to so API traffic can reach you.
AGI	Asterisk Gateway Interface. Used in custom Asterisk dial plans to hand call control to an external script.
DTMF	Dual-Tone Multi-Frequency. The touch-tone signaling used for in-call keypad input.
NAT	Network Address Translation. A SIP trunk config setting for calls traversing routers/firewalls.
SSH	Secure Shell. Remote server access, not required for standard Smart Carrier configuration.

Smart Carrier Docs on Smart Carrier | Docs

Advanced Answer Machine Detection (AMD)

Advanced Answer Machine Detection (AMD)

Setup

Configure Vicidial

AI Numbers

AI Numbers

Filtering Options

Call Cadence

Call Cadence

Filtering Options

Call Cadence

Call Cadence

Carrier Entries for Asterisk and Vicidial for Inbound Calls

Carrier Entries for Asterisk and Vicidial for Inbound Calls

sip.conf entries

Certificates

Certificates

Managing Certificates

Certificate Table Data Fields

Dashboard

Dashboard

Navigation & Quick Links

Live Messages Volume

Disconnected Number API

Disconnected Number API

Firewall Settings for APIs

Firewall Settings for APIs

KYC: Know Your Customer

KYC: Know Your Customer

Entity Information

Technical Information

Entity's Physical Address

Overview

Overview

Quick Links

Filters & Controls

Metric Cards

Widgets

Profile

Profile

Profile Card

Team Agent Performance

Team Agent Performance

Filtering Options

Visual Editor

Visual Editor

Header Actions

Node Types

VoIP Provider/Carrier and Client... What's the Difference?

VoIP Provider/Carrier and Client… What’s the Difference?

Answering Machine Detection (AMD) - Carrier Routing Setup

Answering Machine Detection (AMD) - Carrier Routing Setup

Call Center Summary

Call Center Summary

Filtering Options

Call History

Call History

Filtering Options

Call Data Log Fields

Available Actions

CPS & Channel History

CPS & Channel History

Filtering Options

Direct Messages

Direct Messages

Conversation Panel

Do Not Call (DNC)

Do Not Call (DNC)

Filtering Options

Network and Firewall Information for Routing Inbound and Outbound Traffic

Network and Firewall Information for Routing Inbound and Outbound Traffic

Telephone Numbers

Telephone Numbers

Navigation Tabs

Filtering Options

Users & Permissions

Users & Permissions

Navigation Tabs

Users Tab