Inbound Calling on Smart Carrier | Docs

Carrier Entries for Asterisk and Vicidial for Inbound Calls

Mon, 01 Jan 0001 00:00:00 +0000

Carrier Entries for Asterisk and Vicidial for Inbound Calls

Configuration for setting up inbound call carriers in Asterisk and Vicidial systems.

sip.conf entries

A parent configuration block, [SmartCarrier_Trunks](!), establishes default settings: codec permissions (ulaw, alaw), security parameters, and media handling preferences. Two trunk instances inherit from it, both on port 5060:

[SmartCarrier_Trunks](!)
type=peer
disallow=all
allow=ulaw
allow=alaw
insecure=port,invite
directmedia=no
context=trunkinbound
qualify=yes
dtmfmode=rfc2833
trustrpid=yes
sendrpid=yes
nat=force_rport,comedia
port=5060

[TT12](SmartCarrier_Trunks)
host=209.200.231.161

[TT13](SmartCarrier_Trunks)
host=209.200.241.161

You may need to modify these entries to suit your needs, particularly regarding context settings.

Call History

Mon, 01 Jan 0001 00:00:00 +0000

Call History

The Inbound Call History dashboard allows administrators to view, filter, and export inbound call logs across organization accounts.

Filtering Options

Use the top filter panel to narrow down log results. Click Apply Filters to update the display or Clear Filters to reset.

Filter	Description
Start Time / End Time	Define the date range for call initiation.
Caller ID	Search by originating phone number (ANI) or partial numerical string.
Destination	Search by the dialed inbound phone number (DNIS).
Route To Number	Filter by the internal or external destination number handling the call.
IP	Filter by specific originating or terminating gateway IP addresses.
SIP Code	Filter by protocol response statuses (e.g., `200` OK, `403` Forbidden, `404` Not Found, `408` Timeout, `503` Service Unavailable).
Geographic Region	Filter by US state or Canadian province code (e.g., `AR`, `CT`, `CO`, `MT`).

Call Data Log Fields

Field	Description
Start Time	Exact timestamp when the call reached the gateway.
Caller ID	Originating phone number of the caller.
Destination	Inbound phone number assigned within your account.
Route To Number	Destination phone number or target trunk configured to receive the call.
IP	Specific IP address associated with the SIP signaling route.
Duration	Total call duration recorded in minutes and seconds.
SIP Code	Final SIP response status code (e.g., `200`).
SIP Reason	Standard protocol release cause (e.g., `NORMAL_CLEARING`).
Geographic Region	Two-letter state or regional code for the caller’s location.

Available Actions

Download CSV: Exports the current filtered view for offline billing or reporting analysis.
View Historical Data: Opens long-term account logging trends for the selected call record.
View Detailed Information: Opens full SIP session headers, call diagnostics, and packet-level tracing for advanced troubleshooting.

Containers

Mon, 01 Jan 0001 00:00:00 +0000

Containers

The Inbound Containers section allows organization administrators to view, manage, and create inbound routing containers across various entities and roles. Containers serve as logical groupings for managing inbound telephony routes, DIDs, and entity associations within the platform hierarchy.

Page Actions

Visual Editor: Opens a visual, diagram-style view of inbound container routing logic.
Export: Downloads the currently filtered container list as a CSV or Excel file.
Create Container: Opens the creation workflow to configure a new inbound container.

Filtering Options

Filter	Description
Container	Select a specific container ID or name (e.g., `1234 - ABC Company Inbound`).
Entity	Filter results by assigned organizational entity (e.g., ABC Company, XYZ Client).
Role	Filter by operational role classification (VoIP Provider or Client).

Containers Table Fields

Field	Description
#	Row index number.
Container ID	Unique numerical identifier assigned to the container (e.g., `1234`, `5678`).
Container Name	Label designating the container’s operational purpose or route grouping.
Entity	The parent organization or client account assigned to the container.
Role	Operational role classification within the network (VoIP Provider or Client).
Actions	View: Navigates to the details and configuration page for the container.

Available Actions & Page Controls

Rows Per Page: Adjust the number of containers displayed per page (default 15).
Pagination: Use the page numbers and Previous / Next controls to navigate across multi-page results.

Container Configuration Options

Clicking into a container from the list opens its configuration page.

Call Detail Records (CDR)

Mon, 01 Jan 0001 00:00:00 +0000

Call Detail Records (CDR)

The Inbound CDR page provides granular, transaction-level log data for all incoming call sessions. Network operations, engineering, and billing teams use this page to inspect raw session records, audit call completion rates, analyze traffic patterns, and reconcile usage fees.

Filtering and Querying CDRs

Filter	Description
Date & Time Range	Define custom start and end timestamps to isolate call traffic within specific operational windows.
Container / Entity	Limit results to traffic associated with specific containers or client entities.
Caller ID (ANI) / Destination (DNIS)	Search records by originating phone number or dialed target DID.
SIP Response Code	Filter logs by protocol status (e.g., `200 OK`, `404 Not Found`, `503 Service Unavailable`) to isolate routing or carrier failures.
STIR/SHAKEN Attestation	Filter by caller identity verification level (Full [A], Partial [B], Gateway [C]).

CDR Data Fields

Field	Description
Call ID / Session GUID	Unique global identifier assigned to the inbound SIP call leg.
Start / End Time	Precise UTC timestamps marking call initiation, connection, and termination.
Originating Number (ANI)	Calling party’s phone number.
Destination Number (DNIS)	Dialed inbound phone number assigned within your account.
Duration	Total call session duration formatted in seconds or minutes.
SIP Status & Reason	Final SIP response status code and standard protocol release cause (e.g., `200 OK` / `NORMAL_CLEARING`).
Attestation Level	Verified STIR/SHAKEN identity level assigned to the incoming caller ID.
Rate & Billed Cost	Origination rating tiers and total calculated cost for the call session.

Available Actions

View Session Diagnostics: Access raw SIP headers, ladder diagrams, and packet-level tracing for technical troubleshooting.
Export CDRs: Export filtered CDR datasets in CSV or JSON format for offline billing analysis and automated reporting pipelines.