Containers
The Inbound Containers section allows organization administrators to view, manage, and create inbound routing containers across various entities and roles. Containers serve as logical groupings for managing inbound telephony routes, DIDs, and entity associations within the platform hierarchy.
Page Actions
- Visual Editor: Opens a visual, diagram-style view of inbound container routing logic.
- Export: Downloads the currently filtered container list as a CSV or Excel file.
- Create Container: Opens the creation workflow to configure a new inbound container.
Filtering Options
| Filter | Description |
|---|
| Container | Select a specific container ID or name (e.g., 1234 - ABC Company Inbound). |
| Entity | Filter results by assigned organizational entity (e.g., ABC Company, XYZ Client). |
| Role | Filter by operational role classification (VoIP Provider or Client). |
Containers Table Fields
| Field | Description |
|---|
| # | Row index number. |
| Container ID | Unique numerical identifier assigned to the container (e.g., 1234, 5678). |
| Container Name | Label designating the container’s operational purpose or route grouping. |
| Entity | The parent organization or client account assigned to the container. |
| Role | Operational role classification within the network (VoIP Provider or Client). |
| Actions | View: Navigates to the details and configuration page for the container. |
Available Actions & Page Controls
- Rows Per Page: Adjust the number of containers displayed per page (default
15). - Pagination: Use the page numbers and Previous / Next controls to navigate across multi-page results.
Container Configuration Options
Clicking into a container from the list opens its configuration page.
| Action | What it Does |
|---|
| More actions | Opens a dropdown menu containing secondary administrative operations for this container. |
Container Summary
| Field | Description |
|---|
| Name | The container’s descriptive name (e.g., 1234 - ABC Company Inbound). |
| Account | The managing account assigned to the container. Click to open that account’s profile page. |
General
| Option | What it Does |
|---|
| Destination Number Format | Dropdown controlling how the destination telephone number is presented on delivered calls (Send as 10 Digit Telephone Number, Send as 11 Digit Telephone Number, Send as E.164 Format). |
| Channels | Sets the maximum number of concurrent calls this container can carry at once. |
| Calls Per Second | Sets the maximum call arrival rate per second (must be lower than the number of channels). |
| Forward calls to another telephone number? | Toggle to enable or disable call forwarding to an alternate telephone number. |
Call Blocking
| Option | What it Does |
|---|
| Reject if STIR/SHAKEN attestation is not at least… | Dropdown setting the minimum required STIR/SHAKEN attestation level before rejecting inbound calls (Attestation Level A, Attestation Level B, Attestation Level C, Disabled). |
| Reject if the same caller ID calls in more than… | Numeric input paired with a time-unit dropdown (Seconds, Minutes, Hours) setting the frequency-based threshold for blocking repeat calls from the same caller ID. |
| Reject if the caller ID is not valid? | Toggle to enable or disable immediate rejection of calls with invalid caller IDs. |
| Reject if caller ID is flagged as spam? | Toggle to enable or disable automatic blocking of spam-flagged caller IDs. |