Call History
The Inbound Call History dashboard allows administrators to view, filter, and export inbound call logs across organization accounts.
Filtering Options
Use the top filter panel to narrow down log results. Click Apply Filters to update the display or Clear Filters to reset.
| Filter | Description |
|---|---|
| Start Time / End Time | Define the date range for call initiation. |
| Caller ID | Search by originating phone number (ANI) or partial numerical string. |
| Destination | Search by the dialed inbound phone number (DNIS). |
| Route To Number | Filter by the internal or external destination number handling the call. |
| IP | Filter by specific originating or terminating gateway IP addresses. |
| SIP Code | Filter by protocol response statuses (e.g., 200 OK, 403 Forbidden, 404 Not Found, 408 Timeout, 503 Service Unavailable). |
| Geographic Region | Filter by US state or Canadian province code (e.g., AR, CT, CO, MT). |
Call Data Log Fields
| Field | Description |
|---|---|
| Start Time | Exact timestamp when the call reached the gateway. |
| Caller ID | Originating phone number of the caller. |
| Destination | Inbound phone number assigned within your account. |
| Route To Number | Destination phone number or target trunk configured to receive the call. |
| IP | Specific IP address associated with the SIP signaling route. |
| Duration | Total call duration recorded in minutes and seconds. |
| SIP Code | Final SIP response status code (e.g., 200). |
| SIP Reason | Standard protocol release cause (e.g., NORMAL_CLEARING). |
| Geographic Region | Two-letter state or regional code for the caller’s location. |
Available Actions
- Download CSV: Exports the current filtered view for offline billing or reporting analysis.
- View Historical Data: Opens long-term account logging trends for the selected call record.
- View Detailed Information: Opens full SIP session headers, call diagnostics, and packet-level tracing for advanced troubleshooting.