KYC: Know Your Customer
KYC (Know Your Customer) documents verify your identity and your business’s address. Regulated entities must collect and verify these documents before opening an account.
Entity Information
Confirms who your company is.
| Field | Required | Description |
|---|---|---|
| Entity Legal Name | Required | The company’s registered name. |
| DBA / Fictitious Name | Optional | Any other trade name the business uses. |
| Incorporation Date | Required | The date the company was formed. |
| Incorporation State | Required | The state where the company is registered. |
| Employee Count | Required | About how many people work at the company. |
EIN (XX-XXXXXXX) | Required | The company’s federal tax ID from the IRS. |
| Web Domain | Required | The company’s active website. |
Dun & Bradstreet Number (XX-XXX-XXXX) | Optional | The company’s D-U-N-S business ID, if it has one. |
| Active 499 Filer ID | Optional | The company’s FCC Form 499 ID, if it has one. |
Active OCN (XXXX) | Optional | The company’s carrier network ID, if it has one. |
SAN Number (XXX-XXXX) | Optional | The company’s carrier billing ID, if it has one. |
| Registered in Robocall Mitigation Database? | Required | Yes or no. |
| Sells to US Citizens? | Required | Yes or no. |
| Business Designation | Required | The company type: LLC, Corporation, etc. |
Primary Business SIC Code (XXXX) | Optional | A code for the company’s industry. |
Primary Business NAICS Code (XXXXXX) | Optional | A newer version of the SIC code. |
| Business Industry Vertical | Required | Picked from a list. |
| Goods or Services Sold | Required | A description of what the company sells. |
Technical Information
Entity's Physical Address
Street, city, state, and zip code for the business. Not a PO box.
E911 Address
The address 911 should send help to. Use the “Same as Physical Address” option, or enter a different address if you use the service elsewhere.
Business Contact
Name, title, email, address, and phone number for your main contact. We use this for account and billing questions.
TSR/TCPA Compliance & Escalation Contact
Same fields, for your compliance contact. Use the “Same as Business Contact” option if it’s the same person. We use this to reach you about telemarketing complaints.
Technical Contact
Same fields, for your technical contact. Use the “Same as Business Contact” option if it’s the same person. We use this to reach you about call routing or outages.
Compliance Questionnaire
The application asks about your company’s compliance history and practices.
- Has the entity ever engaged in illegal spoofing activity?
- Has the entity ever intentionally defrauded US citizens?
- Does the entity follow the Federal Do Not Call registry?
- Has the entity been investigated or named as a defendant in a TSR/TCPA violation or telemarketing lawsuit?
- Has the individual signer been investigated or named as a defendant in a TSR/TCPA violation or telemarketing lawsuit?
- Has the entity been investigated or named as a defendant in legal action by a local, state, or federal agency?
- Has the individual signer been investigated or named as a defendant in legal action by a local, state, or federal agency?
- Does the entity purchase third-party leads?
- Does the entity resell call termination services from other providers?
- Does the entity have 1:1 consent to contact its clients?
- Does the entity plan to resell outbound voice services?
- Does the entity implement KYC vetting and ongoing KYC review?
Terms & Uploads
Turns your answers into proof and a signed agreement.
Uploads
Required
Upload IRS documents or other ID files. Up to 5 files.
Terms
Required
Checking this box confirms:
- Agreement to the EULA, AUP, 911 Notice, and SMS Terms of Service.
- Everything you entered is true.
- We can use your information to verify your identity.
- We may keep your information after your account closes, if a regulator needs it.
- We can deny or close your account at any time.
- We can investigate your application, including contacting other companies or agencies, not just the references you list.
Identity Proof
One government-issued photo ID, valid and not expired.
Passport
A valid, unexpired passport showing full legal name, photo, and date of birth.
Driver's License
A valid, unexpired license showing full legal name, photo, and date of birth.
National ID Card
A government-issued ID card, where available.
Voter ID Card
Accepted in some countries as a photo ID.
Address Proof
Dated within the last 3 months. Some institutions accept up to 6 months.
Utility Bill
Electricity, water, or gas bill in your name.
Bank or Credit Card Statement
A recent statement showing your name and address.
Government Tax Document
A tax notice or filing that lists your current address.
Rental Agreement or Lease
A signed lease showing your name and address.
If your ID already shows your current address, some institutions skip this step.
Income Proof
Some institutions request this to assess risk or set account limits.
Pay Stub
A recent pay stub from your employer.
Bank Statement
Statements covering the last 3 to 6 months.
Income Tax Return
Your most recent filed return.
Business Documents
Business accounts need extra documents to verify the entity and its owners.
| Document | Purpose |
|---|---|
| Certificate of Incorporation | Confirms the business is legally registered. |
| Business License | Confirms the business is authorized to operate. |
| Tax ID (EIN) | Confirms the business’s tax registration. |
| Directors and Beneficial Owners | Lists anyone who owns 25% or more of the business. |
| Registered Business Address | Confirms where the business is based. |
Each listed owner also submits a personal ID and an address document.
Common Rejection Reasons
Expired Documents
The ID is past its valid date.
Outdated Address Document
Older than the allowed window.
Name Mismatch
The name differs across submitted documents.
Poor Scan Quality
The image is blurry or cropped.
Missing Signature
A required signature is absent.
Summary
| Document Type | Applies To | Common Examples |
|---|---|---|
| Identity proof | Everyone | Passport, driver’s license, national ID |
| Address proof | Everyone | Utility bill, bank statement, lease |
| Income proof | Some accounts | Pay stub, tax return, bank statement |
| Entity proof | Businesses | Incorporation certificate, business license |
| Owner ID | Business owners (25%+) | Personal ID and address proof |
Glossary
- KYC: Know Your Customer. Checking who a customer is before doing business with them.
- TCPA: A federal law that limits unwanted calls and texts.
- TSR: The FTC’s Telemarketing Sales Rule, including the Do Not Call registry.
- RMD: The FCC list telecom providers must register on before sending calls.
- STIR/SHAKEN: The system carriers use to verify caller ID isn’t faked.
- E911: Rules that require phone providers to know a caller’s location for 911 calls.
- EIN: A business’s tax ID from the IRS.
- D-U-N-S Number: A unique business ID from Dun & Bradstreet.
- Form 499 / Filer ID: A filing telecom companies submit to the FCC. The ID identifies who filed it.
- OCN: An ID number for telecom carriers.
- SAN: An ID used in carrier billing systems.
- SIC / NAICS: Standard codes that classify what industry a business is in.
- Traceback: The industry process of tracing an illegal robocall back to whoever started it.