Overview

The Dashboard provides a real-time, at-a-glance view of call traffic, network performance, and compliance metrics across your organization. Use it to monitor live call volume, track answer and completion rates, review SIP response codes, and jump directly into detailed reports.

Quick Links

Shortcut buttons to jump directly into detailed reports:

Density Reports
DID Call Volume
SIP Code Details
IP Analysis
CPS & Channel History

Filters & Controls

Traffic Type: Toggle the dashboard between Outbound and Inbound traffic.
Prefix / Account Scope: Filter all dashboard data by Global (organization-wide) or by a specific prefix (e.g., 12345 - ABC Company Outbound).
Data Refresh: Displayed data reflects the most recent refresh, shown as a timestamp (UTC).
Connection Status: Indicates the live connection state for real-time metrics.

Metric Cards

Total Calls: Aggregated count of call attempts.
Answer Rate: Percentage of answered calls relative to total attempts.
Avg Call Duration (ACD): Average call duration per answered call.
CPS: Active calls per second.
Live Calls: Active real-time concurrent call count.

Widgets

Widget	Description
SIP Code Distribution by Carrier	Outbound SIP response codes broken down per carrier. Toggle between Counts and 100% view, or Expand All carriers.
SIP Code Distribution	Global breakdown of returned SIP response codes.
Global ASR & ACD	Answer Seizure Ratio (ASR) and Average Call Duration (ACD) trends over 5-minute intervals.
National DNC	Volume and metrics for calls screened against the National Do Not Call registry.
Top Geographic Regions	Heat map of call volume by region. Click a region to view its call history.
Attestation	STIR/SHAKEN call verification levels (Full/A, Partial/B, Gateway/C).
Outbound PDD	Post-Dial Delay (PDD) latency trends over 5-minute intervals.
Daily Call Volume	Historic daily breakdown of answered vs. unanswered calls.
Call Volume by Caller ID	Outbound call volume grouped by originating Caller ID (ANI).