https://docs.smartcarrier.io/dashboard/Recent content in Dashboard on Smart Carrier | DocsHugoen-UShttps://docs.smartcarrier.io/dashboard/overview/Mon, 01 Jan 0001 00:00:00 +0000https://docs.smartcarrier.io/dashboard/overview/<h1 id="overview">Overview<a class="anchor" href="#overview" aria-label="Link to this section"></a></h1> <p>The <strong>Dashboard</strong> provides a real-time, at-a-glance view of call traffic, network performance, and compliance metrics across your organization. Use it to monitor live call volume, track answer and completion rates, review SIP response codes, and jump directly into detailed reports.</p> <h2 id="quick-links">Quick Links<a class="anchor" href="#quick-links" aria-label="Link to this section"></a></h2> <p>Shortcut buttons to jump directly into detailed reports:</p> <ul> <li><strong>Density Reports</strong></li> <li><strong>DID Call Volume</strong></li> <li><strong>SIP Code Details</strong></li> <li><strong>IP Analysis</strong></li> <li><strong>CPS &amp; Channel History</strong></li> </ul> <h2 id="filters--controls">Filters &amp; Controls<a class="anchor" href="#filters--controls" aria-label="Link to this section"></a></h2> <ul> <li><strong>Traffic Type</strong>: Toggle the dashboard between <strong>Outbound</strong> and <strong>Inbound</strong> traffic.</li> <li><strong>Prefix / Account Scope</strong>: Filter all dashboard data by <strong>Global</strong> (organization-wide) or by a specific prefix (e.g., <code>12345 - ABC Company Outbound</code>).</li> <li><strong>Data Refresh</strong>: Displayed data reflects the most recent refresh, shown as a timestamp (UTC).</li> <li><strong>Connection Status</strong>: Indicates the live connection state for real-time metrics.</li> </ul> <h2 id="metric-cards">Metric Cards<a class="anchor" href="#metric-cards" aria-label="Link to this section"></a></h2> <ul> <li><strong>Total Calls</strong>: Aggregated count of call attempts.</li> <li><strong>Answer Rate</strong>: Percentage of answered calls relative to total attempts.</li> <li><strong>Avg Call Duration (ACD)</strong>: Average call duration per answered call.</li> <li><strong>CPS</strong>: Active calls per second.</li> <li><strong>Live Calls</strong>: Active real-time concurrent call count.</li> </ul> <h2 id="widgets">Widgets<a class="anchor" href="#widgets" aria-label="Link to this section"></a></h2> <table> <thead> <tr> <th>Widget</th> <th>Description</th> </tr> </thead> <tbody> <tr> <td><strong>SIP Code Distribution by Carrier</strong></td> <td>Outbound SIP response codes broken down per carrier. Toggle between <strong>Counts</strong> and <strong>100%</strong> view, or <strong>Expand All</strong> carriers.</td> </tr> <tr> <td><strong>SIP Code Distribution</strong></td> <td>Global breakdown of returned SIP response codes.</td> </tr> <tr> <td><strong>Global ASR &amp; ACD</strong></td> <td>Answer Seizure Ratio (ASR) and Average Call Duration (ACD) trends over 5-minute intervals.</td> </tr> <tr> <td><strong>National DNC</strong></td> <td>Volume and metrics for calls screened against the National Do Not Call registry.</td> </tr> <tr> <td><strong>Top Geographic Regions</strong></td> <td>Heat map of call volume by region. Click a region to view its call history.</td> </tr> <tr> <td><strong>Attestation</strong></td> <td>STIR/SHAKEN call verification levels (Full/A, Partial/B, Gateway/C).</td> </tr> <tr> <td><strong>Outbound PDD</strong></td> <td>Post-Dial Delay (PDD) latency trends over 5-minute intervals.</td> </tr> <tr> <td><strong>Daily Call Volume</strong></td> <td>Historic daily breakdown of answered vs. unanswered calls.</td> </tr> <tr> <td><strong>Call Volume by Caller ID</strong></td> <td>Outbound call volume grouped by originating Caller ID (ANI).</td> </tr> </tbody> </table>